I tried resetting it, turns on, says the doorbell is running, then connection failed. The device is completely deleted from the app. I then go to set it up, I run through the setup, it connects to the wifi, then it says activate, I set a password, but when I click activate it says activation failed. Afterwards, I can access the doorbell via the browser but it won't add to the app or hik connect or anything
Sweet! LTS is releasing an ONVIF compatible doorbell with SD card slot and 940nm IR
- Thread starter hook3m
- Start date
I'll give that a try, although now for the life of me I can't get it to read the QR code to connect to wifi after I've reset it, lol. Any tips?
NVM, got it back up and running after a reset. Very thankful it's working again, tried the Arlo video doorbell (wired) over the weekend, horrible experience! 4-10 second lag with live view, video doesn't even show up with button press. So happy to have my hikvision back. Had it almost 4 years without any lag whatsoever, almost instantaneous.
Bob NWI
Young grasshopper
Unfortunately I haven't been able to remedy the "Device is locked. Please try again." Reset the the doorbell and router and is OK for awhile but problem returns logging in thru web page. I wish I didn't get rid of my Netgear R6400 router, I at least could have diagnosed if router is issue? Still working on it though!
Are you using IE? You have to use IE due to the ActiveX dependency. I just tried to log in and got the “your device is locked…please try again in 27 minutes”. I haven’t found any rhyme or reason for this behavior yet. If I wait, it usually works after the allotted time.
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Bob NWI
Young grasshopper
Yes I'm using IE, and I can log in after waiting. I've uninstalled firewall and anti virus, disconnected the doorbell from the Hikvision server, still get issue. So what is trying to log into the doorbell causing it to lock? I'm recording 24/7 from the doorbell to my Amcrest NVR. I'm pretty sure disconnecting NVR did not remedy it but may try again?
I don’t have any NVR or BI, just stand alone door bell and I get the lock out. My AP is an Asus RT-AC68U connected to a Ubiquity EdgeRouter-X. I don’t think this lockout is router dependent. Maybe cookies in the browser?
Maybe try incognito mode for initial login?
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Maybe try incognito mode for initial login?
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Bob NWI
Young grasshopper
Yesterday I removed the Orbi satellite and connected my Netgear 6150 extender in between my router(RBR40) and doorbell, same issue. I recall last fall when I used the same extender with Netgear R6400 router I never had this issue and I've had this doorbell for 3 years. Maybe it's a Windows security update? Not sure if the [DoS Attack: SYN/ACK Scan] that are in the router logs have anything to do with it?
iwanttosee
Pulling my weight
It's the firmware that locks you out.
Bob NWI
Young grasshopper
Same for me, using 171225 downloaded from Nellys almost 3 years ago.
Update: While locked out on Windows desktop I can log into the doorbell using Chrome and Samsung Internet on my Android tablet!
Unable to view image but can access configuration settings.
I just rebooted the doorbell from tablet and was able to log into doorbell using IE on my Windows desktop.
Any ideas explaining this situation?
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Bob NWI
Young grasshopper
Any luck with figuring out why the 30minute lock out when typing in correct password? I can log into the doorbell from my phone & tablet(wifi) when I receive the message on my Windows 10 desktop? I can also log on using my wife’s Windows 10 desktop that is connected by wifi. So I disconnected the LAN cable and used the internal wifi card in my desktop and still received the message? Can you log in with another device?
Got the lockout message again today using IE and chrome on Win10, except the first message said 21 minutes, instead of 30. I can log in fine with iOs. I logged in a couple of days ago without getting locked out, so not sure what the 21 minutes is today.
Everything else works fine, shrug. Maybe something to do with a recent windows update? because it doesnt seem to happen on any other os/device. Out of interest, does your wife's Win10 have the same updates installed as your one?
EDIT: I just tried safari on macOS and also getting locked out, so it isn't limited to Win10. Safari on iOs still logs in fine even now, however.
Everything else works fine, shrug. Maybe something to do with a recent windows update? because it doesnt seem to happen on any other os/device. Out of interest, does your wife's Win10 have the same updates installed as your one?
EDIT: I just tried safari on macOS and also getting locked out, so it isn't limited to Win10. Safari on iOs still logs in fine even now, however.
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Bob NWI
Young grasshopper
Wife's computer has same updates as mine. Just tried it again this morning, I was locked out and I was able to log on with hers. One thing I notice I never get the countdown that says you have X attempts left? When I intentionally enter an incorrect password when the device is unlocked it displays the countdown.
Update, I think I figured out my issue with the lockout? Appears to be caused by a Microsoft security update for Office 2010. I've been runing 2 days now without the lockout message.
Update, I think I figured out my issue with the lockout? Appears to be caused by a Microsoft security update for Office 2010. I've been runing 2 days now without the lockout message.
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iwanttosee
Pulling my weight
I installed Pi Hole and use it as my DNS server. I also took my La View doorbell and rest of cameras off the internet because I'm using a VPN solution and I don't really need the door bell notice to go to my phone.
The door bell tried to contact dev.ezvizlife.com 2224 times in the 23 minutes. I stopped it by using Pi Hole.
The door bell tried to contact dev.ezvizlife.com 2224 times in the 23 minutes. I stopped it by using Pi Hole.
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So, what did you do to circumvent the Office 2010 security update?
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Bob NWI
Young grasshopper
I'm going to wait until the weekend and install Office 2010 but I will uncheck the windows update option to auto update MS products. Supposedly Office 2010 is no longer supported as of Oct 2020 and may be a security risk? I really don't do any online collaborating with it on my home desktop so not sure of the risk. I have Office 365 on my work laptop so if I can't keep using 2010 I can always edit files on laptop or use Google docs or sheets to edit if I move files to cloud. I'll update this weekend.
Installed Office 2010(Word & Excel) 2 days ago and opted out of any online choices and turned off MS program updates in Windows 10 updates. No more lock outs!
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iwanttosee
Pulling my weight
Woke up with the device reset its DHCP and started to hit my DNS server in a 4 hour period.