Test run video through motion detector crashes

gwminor48

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I don't upgrade on a regular basis but I decided to upgrade to 5.2.9.12 to take advantage of the new substream feature - what an awesome update! I can't believe the difference it made in cpu usage. Anyway, I wanted to tweak the motion detection, object size, etc with the new substream working. I checked "Test run video through motion detector" for a little help and sometimes it causes the BI console to crash. Sometimes I can run the same alert again and it does not crash. Alerts on some cameras seem more prone to this than others. Anyone else noticing any problems like this?
 

fenderman

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I don't upgrade on a regular basis but I decided to upgrade to 5.2.9.12 to take advantage of the new substream feature - what an awesome update! I can't believe the difference it made in cpu usage. Anyway, I wanted to tweak the motion detection, object size, etc with the new substream working. I checked "Test run video through motion detector" for a little help and sometimes it causes the BI console to crash. Sometimes I can run the same alert again and it does not crash. Alerts on some cameras seem more prone to this than others. Anyone else noticing any problems like this?
upgrade to .19
 

lcam

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I just upgraded to 5.2.9.19 and it crashes during playback. I am not using substreams.

Fault bucket 1899477000084045988, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 5.2.9.19
P3: 5eea5bf3
P4: VCRUNTIME140.dll
P5: 14.26.28720.3
P6: 5e74aeb1
P7: c0000005
P8: 00000000000012de
P9:
P10:
 

fenderman

Staff member
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I just upgraded to 5.2.9.19 and it crashes during playback. I am not using substreams.

Fault bucket 1899477000084045988, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 5.2.9.19
P3: 5eea5bf3
P4: VCRUNTIME140.dll
P5: 14.26.28720.3
P6: 5e74aeb1
P7: c0000005
P8: 00000000000012de
P9:
P10:
You should email support.
 
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