total reset hikvision ds-2cd2232-i5

[alfonso]

good morning who could help me please? practically I would like to do a total reset of the hikvision ds-2cd2232-i5 but I can't find the key. unfortunately my network does not see it and therefore I cannot enter from the sadpt. how can I do? thanks Alfonso

 

[alastairstevenson]

unfortunately my network does not see it and therefore I cannot enter from the sadpt.

If SADP does not see it - perhaps it is not working, or has no power, or is not on the same network as the PC that SADP is on.

How is the camera powered?
Does the switch/router show a link detect LED where the camera is connected?
Is the PC connected to the same switch/router as the camera?

 

[alfonso]

hi Alastairstevenson thanks for the reply. The camera is on the same network as before. I tried to change poe power supply and rj45 network cable but nothing the network does not see. For the rest the connections are ok, that's why I wanted to do a hard reset but I don't see any keys, what can I do? Thanks
Alfonso

 

[mikeynags]

What key are you looking for? Also is there a button on the rear of the camera to push and reset?

 

[alastairstevenson]

If the switch link detect LEDs do not come on - the camera is not working and a reset is not possible.
Do the IR LEDs come on when you power the camera on?

 

[alfonso]

no there is nothing behind it, this is the problem, how do you reset the total? thanks guys for the help

 

[alfonso]

yes the ir LEDs light up

 

[alastairstevenson]

Does the switch/router show a link detect LED where the camera is connected?

 

[alfonso]

no unfortunately Does the switch / router show an LED that detects the connection to which the camera is connected.

 

[alastairstevenson]

no unfortunately Does the switch / router show an LED that detects the connection to which the camera is connected.

That does sound like the camera is simply not working.
How did this happen?

 

[alfonso]

so out of nowhere, he had no damage or anything, the camera is 2 years old, what could I do now to figure out what happened to the camera? at least do a hard reset but I don't see any buttons. thanks

 

[VorlonFrog]

https://www.hikvision.com/UploadFile/image/2013101807085470436.pdf

Page 3 shows the reset button on the back of the camera.

Page 4 shows what appears to be your camera, with no external reset button. Time to disassemble the camera and look inside. You might also check for similar Foscam outdoor cameras. This appears to be very similar to those.

Review page 10 of this document and the switch may be somewhere near the SD card slot.

 

[alfonso]

grazie, ho rimosso la fotocamera ma non è la stessa