I am having trouble with the BI app when trying to access my BI server from a wifi Internet connection that is two doors down at my father-in-laws. It connects to BI but never loads any cameras, just sits there. If I turn wifi off and use cellular, it connects immediately. When I look in the BI log, it shows the users connections and the time, but 0 for frames. I checked the IP deny list and his IP is not on it. I have no other issues with accessing it from any other place, only his house and his wifi. Any suggestions ?