Troubleshooting android client and stunnel

[dohat leku]

folks - oddly enough, my pixel 4 blue iris client doesn't work. It has all settings similar to the iphone i was using but it won't connect. I used the same settings as I am using on my wife's iphone and her's has been working. On android, I simply put in the license key, hit Get IPS and it auto-populated all settings correctly. Next I put username/password but it doesn't connect. How do I troubleshoot this? Other iphones are able to connect fine and BI is configured with stunnel

Thx

 

[Mr White]

Have you tried accessing the html UI on your browser from your phone both from within and outside of your local network?

 

[dohat leku]

So do https://x.x.x.xort ?

 

[Mr White]

Yeah, I am by no means an expert in this field. I have 3 systems running, all working with android and have had my fair share of problems (100% of the them my fault).

Oh, and also does your new phone show in the mobile devices tab in the settings?

 

[TonyR]

So do https://x.x.x.xort ?

Locally:

http://BI_LAN-IP:BI-port

Remotely:

http://WAN-IP:BI-port or http://DDNS-Hostname:BI-port

 

[BigFoot]

Upgraded my phone from Samsung 7 to Samsung 10 & my BI app stopped working too

Tried everything I can think of, to no avail - gutted !

 

[fenderman]

Upgraded my phone from Samsung 7 to Samsung 10 & my BI app stopped working too

Tried everything I can think of, to no avail - gutted !

email support.

 

[dohat leku]

Ok, in case this is a certificate issue, I downloaded the cert from \Program Files (x86)\stunnel\config\stunnel.pem and went to android settings where you can install certificates but it's still not working

can anybody confirm if I used the correct cert file? Thanks