Turret cam DS-IPC-T12-I Password reset: No reset button

Discussion in 'Hikvision' started by PorboyNZ, Jan 14, 2019.

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  1. PorboyNZ

    PorboyNZ n3wb

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    I have a Hikvision NVR model DS-7104N-F1/4P bought in Beijing, so Chinese software. Batch Config was a big help with the setup and it’s been working fine for the last 12 months with 3 x PoE cameras, so I never bothered with conversions to English. My son just returned from Guangzhou with a Chinese software DS-IPC-T12-I PoE camera for me, but I cannot get it working on the spare 4th PoE port. I have swapped ports with one of the known good cameras, the port on the NVR is fine, as is the 48V to 12V PoE splitter. The spare 4th NVR port network address is 192.168.254.5. (The working cameras are using 192.168.254.7, 192.168.254.6 and 192.168.254.4)

    The other 3 cameras just worked when I connected them to the NVR, this one plays dead – Status: IP Camera disconnected.

    SADP finds the camera when I direct connect it to a laptop with subnet 192.168.1.1/24 and I can reach the camera login page 192.168.1.64 on a browser. The password is not 12345 or 1111aaaa and I can’t reset the password as the camera does not have a reset button (I pulled it apart to check) The password reset tool will not work on this version software – V5.5.53 build 180717

    Q1. SADP says the camera Status is “Active” which makes me think it’s been activated and an unknown password set, is this a likely scenario?

    Q2. I exported the password reset file from SADP following the Forgot Password instructions, but where do you send the file for the reset key?

    Q3. Is there another method of resetting this camera so I can try connecting it to the NVR again?

    Thanks for reading.
     
  2. alastairstevenson

    alastairstevenson Staff Member

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    That does seem likely.

    Hikvision Tech Support - presumably China in this case. So probably not a viable option.

    On older model cameras, using the Hikvision tftp updater tool to re-install the same firmware resets to defaults.
    But I have no idea if this newer model camera still supports that method. TFTP
    Easy enough to test.

    I don't suppose the NVR managed to activate the camera but somehow not add successfully? In which case try the NVR password.
    Is there a 'forgot password' link on the camera web GUI login page? Though I don't know if that firmware has the 'Security Q&A' feature.
     
  3. PorboyNZ

    PorboyNZ n3wb

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    Thanks Alastair, I tried the NVR password to no avail. Next I found a copy of the V5.5.53 build 180717 software and tried tftp as suggested. I waited more than 5 minutes after power cycling the IPCam and got nothing other than the following in the log: [date] TFTP server [192.0.0.128] initialized. There was no log entry for the file transfer starting and completing, so this is a fail. I have the camera directly connected to the PC, do I need to have a switch?
    I can get to the login page at 192.168.1.64 and it does have the password reset option but the answers have not been set and stay greyed out.
    Plan C is to try HikVision Tech Support in China on WeChat and send them a photo of the Q Code and try for a reset code. Could be interesting.