Unable to Connect Please Try Again Reason: Unable to reach server (mobile)

R

ruasonid

Getting the hang of it
Aug 21, 2017
102
15
Running BI 5.3.0.3 and have been receiving alerts to my mobile and able to access the camera and alerts from my mobile. Suddenly, I am still receiving alerts but unable to connect as per the subject line. I have not made any changes to the config in over a year. I have restarted the router and the BI machine. Any suggestions?

Edit: mobile app is version 3.0.25 - no changes since I installed it
 
Last edited:
ruasonid said:
Running BI 5.3.0.3 and have been receiving alerts to my mobile and able to access the camera and alerts from my mobile. Suddenly, I am still receiving alerts but unable to connect as per the subject line. I have not made any changes to the config in over a year. I have restarted the router and the BI machine. Any suggestions?

Edit: mobile app is version 3.0.25 - no changes since I installed it
Click to expand...
Make sure you run the latest update for the app released today.
 
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Glad I found this because I was going to post the same thing. Running version 4 server and last few days could not log in on my mobile even while on the same network. Updated with new version of mobile app and it's fixed.
 
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