Unable to connect to HikVision DS-2CD2132-I

[JDW]

Hello,

Need some help connecting to my single Hikvision DS-2CD2132-I after switching from AT&T to Comcast.

• SADP sees the camera. IPv4 address set to 192.168.0.28. Port 8000. Gateway 10.0.0.1
• IVMS 4200 v2.5.1.7 sees the camera as an online device.
• When attempting to access the camera through the IVMS 4200 remote configuration icon I get the following error message:
  [camera name] Logins failed. Error Code HCNetSDK.dll[7]. (Connecting to device failed. The device is offline or the network timed out).
• Ping to 192.168.0.28 results in ‘request timed out’.
• Accessing from Firefox browser results in 'connection timed out'

Current internet access (not working)
Comcast Xfinity modem > Zylex PoE switch

Previous internet access (was working)
AT&T modem > Netgear N600 -> Zylex PoE switch

The Hikvision camera and the PC (Window 7) are both connected to the Zylex switch.

Thank you for your time. JD.

 

[alastairstevenson]

IPv4 address set to 192.168.0.28. Port 8000. Gateway 10.0.0.1

The gateway and IP address are on different subnets - therefore the camera will only be accessible from LAN IP addresses.

 

[JDW]

Thank you very much. I was able to connect after putting them on the same subnet.

 

[alastairstevenson]

That's good, well done for sorting it.