Unable to Control PTZ on IP-06-3 ICAMVIEW

[jmimolina]

Hi everybody

I have a PTZ ip-06-3 icamview , I am unable to control PTZ using BI.

Any idea?

Thanks!

 

[fenderman]

Welcome to the forum, have you enable ptz in the ptz tab? Have you tried the various Shixin cameras from the ptz drop down?

 

[jmimolina]

Thanks for the welcome. Yes, i have already tried shixin cameras, and icamview. Ptz is enabled. , what else can i try ?

 

[fenderman]

Have you ensured that you have the correct port in the PTZ tab?
The default http port is 80, if you changed it, check off use another port and enter that port number...if that doesnt work
try port 9001
according to the manual for your cam... “Communication to Camera Port Number” By default the port number is 9001.

 

[jmimolina]

Hi, this is my configuration:
Image 1: BI ip config
image 2: BI ptz tab
image 3: ipcam web config
image 4: router config.

Thanks a lot!

 

[fenderman]

some me the screen shot of network page with the port numbers from your camera interface...

 

[jmimolina]

Sorry, do you mean this?

 

[fenderman]

ok, your video access port number and your web access port number should not be the same. Change one to 8857....then in the ptz menu try each and see which one works...

 

[jmimolina]

does not work.
I think BI icamview driver is not working properly.

 

[fenderman]

did you try both ports 8856 and 5856 for icamview and Shixin cameras in the PTZ tab?

 

[bp2008]

It is also possible that the user name and password are wrong, or the account doesn't have PTZ operation privileges.

 

[jmimolina]

did you try both ports 8856 and 5856 for icamview and Shixin cameras in the PTZ tab?

i have already try all this and nothing Works.

 

[jmimolina]

It is also possible that the user name and password are wrong, or the account doesn't have PTZ operation privileges.

Hi!
I have no problem with video, only with ptz control. I´m using "Admin" user, it have administrator privileges.

 

[fenderman]

i have already try all this and nothing Works.

Email support and see if he can help you...your issue is common when using obscure cameras....

 

[jmimolina]

Email support and see if he can help you...your issue is common when using obscure cameras....

i have already mail support, and I was told to look for a solution in the forum, and surely Someone would have had this same problem. but nothing.
Also thank you very much!

 

[fenderman]

i still think it will work and that you have a setting wrong...if you are willing to port forward those two ports and private message me the external ip i can try and get it working...

 

[jmimolina]

Thank you! . I have just mail support again, may be now they can help me.
thanks!

 

[jmimolina]

This was the answer I got from support, afterward i ask him to modify BI driver, and he did not answer anymore.

thanks everybody in the fórum for trying help me.

"De: Blue Iris Support <blueirissoftware@gmail.com>
Enviado el: lunes, 3 de noviembre de 2014 17:18
Para: Jorge Manuel Molina
Asunto: Re: Unable to Control PTZ on IP-06 ICAMVIEW

Bad news unfortunately the PTZ on this model does not appear compatible ...


On Mon, Nov 3, 2014 at 2:30 PM, Jorge Manuel Molina <jorgemolina_99@yahoo.com> wrote:

Hello Ken, i have test everything and nothing seems to work. May be BI Icamview driver is not working properly?.






​

 

[fenderman]

He is very busy...sometimes it takes him a few days to get back to you...that said, I would not expect him make ptz control on your camera a priority..that is the problem with using obscure cameras...did you forward the ports to your cam so he can test?

 

[jmimolina]

Yes, i generate a user for him, and he Access the camera, i saw him moving it, he test the cam.
sorry, what do you mean with "obscure cameras" ?