Unable to See Graphics in Blue Iris 4 CHM Help File

[pepperfr]

I am able to open the Blue Iris 4 help manual (BlueIris.chm), but I can't see the graphics. All the graphics are represented by an X. The text is all there, but sometimes the text refers to a picture which I can't see. For example, in Getting Started the text says, "When you start Blue Iris for the first time, here's what you'll see:". The only thing I see is an X where the picture should be.

I would appreciate any help on this.

I am running Windows 7. IE version 11. Blue Iris version 4.1.0.3 x64.

See screenshot below as an example:

 

[ruppmeister]

I know it doesn't exactly fix your problem, and I don't know how to fix this other than possibly saving off your BI settings and trying to reinstall, but you can try this link to get most of the current help file. It is not the latest and greatest but it does for the basics.

http://duncansonline.ca/images/Cards/BlueIris/BlueIris.pdf

 

[pepperfr]

OK. I contacted Ken at Blue Iris. He suggested a link to a thread on sevenforums:

http://www.sevenforums.com/general-discussion/343135-no-images-chm-help-files.html

The solution implied in the thread is to revert back to IE 8. I won't be going back to a less secure version of IE as a solution.

I did download a little program called CHM to PDF. It quickly converted the BlueIris.chm file to PDF complete with pictures. This isn't really what I would call a solution because it doesn't have context sensitive links from Blue Iris. But at least I have a copy with pictures for reference.

I would say Blue Iris could use a little better solution for help from within the program.

 

[fenderman]

It must be a setting or glitch with your IE or IE settings....it works perfectly fine for me on all my blue iris systems..

 

[pepperfr]

OK. I figured out the problem. I'm pretty sure I had deleted browsing history in IE 11 on more than one occasion with no success. I got to looking a little deeper at the browsing history settings and I noticed that the "Disk space to use" for Temporary Internet Files was set to 0. I'm not sure how that's possible because the range is suppose to be 8 to 1024MB with 50 to 250MB recommended. When I tried to enter 250MB, it forced an entry of 8MB. I tried deleting browsing history again and selected everything except Form Data and Passwords. When that was complete, I went back the "Disk space to use" for Temporary Internet Files setting and it let me select 250MB. After this, I was able to see the pictures in the BlueIris.chm help file. I also noticed that I am able to download and display pictures in my emails now.