v5 - Video goes black on iphone app and web browser during playback

Discussion in 'Troubleshooting' started by Dorsey Pender, Sep 7, 2019.

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  1. Dorsey Pender

    Dorsey Pender n3wb

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    This was working until I upgraded to 5 yesterday. When I pull up alerts on the BlueIris iPhone App or the Web Browser using ActiveX, I hit the playback button and it goes black, when I stop it, a still shot appears. When I start it again it goes black again. I do notice that the playback time at the bottom does not seem to be in synch with the playback time at the top as if its not streaming the video to the player. Does anyone know what is causing this with version 5?
     

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    Last edited: Sep 7, 2019
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  2. bp2008

    bp2008 Staff Member

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  3. bp2008

    bp2008 Staff Member

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    I also encourage you to use the BVR format instead of MP4. Blue Iris doesn't have great handling of MP4, and if the program crashes or is otherwise closed during a recording, the MP4 recording will be corrupt while a BVR will be fine.
     
  4. Dorsey Pender

    Dorsey Pender n3wb

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    Have you seen these help issues like mine after upgrading?
     
  5. Dorsey Pender

    Dorsey Pender n3wb

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    I have always used bvr
     
  6. bp2008

    bp2008 Staff Member

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    Not specifically in relation to an upgrade, but the solution to MP4 playback problems is usually to install codecs.
     
  7. bp2008

    bp2008 Staff Member

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    So your clips are already in bvr format? Do they play in the local console just fine?
     
  8. Dorsey Pender

    Dorsey Pender n3wb

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    Ok I am using BVR so will this help?
     
  9. bp2008

    bp2008 Staff Member

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    Nah, the codec pack doesn't really do anything for BVR playback in my experience.
     
  10. Dorsey Pender

    Dorsey Pender n3wb

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    The videos I have attached are mp4 of the issue during playback
     
  11. Dorsey Pender

    Dorsey Pender n3wb

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    Yes they play fine in the console just not with the iPhone app and the web server using activex
     
  12. bp2008

    bp2008 Staff Member

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    If you have hardware acceleration enabled for clip playback, try turning that off. (uncheck this box)

    upload_2019-9-7_18-30-9.png
     

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  13. Dorsey Pender

    Dorsey Pender n3wb

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    Do you have an iPhone? Have you tried playing them back with the web interface using activex?
     
  14. Dorsey Pender

    Dorsey Pender n3wb

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    Is that setting just for playback?
     
  15. bp2008

    bp2008 Staff Member

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    I do not know much about the activex plugin, but my clips DO play fine in it. I do not have a recent iOS device so cannot test that easily.

    Do the clips play in ui3.htm? If you see the same problem there, it would suggest a problem with Blue Iris and I would suggest you contact BI support.
     
  16. bp2008

    bp2008 Staff Member

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    Yes
     
  17. Dorsey Pender

    Dorsey Pender n3wb

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    That fixed it!!!! Wow!!!! Thanks!!!!!
     
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  18. Dorsey Pender

    Dorsey Pender n3wb

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    I wonder why it was working in version 4 and then did the black out screen thing with 5?
     
  19. bp2008

    bp2008 Staff Member

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    Well, Blue Iris 5 recently updated the Intel Media SDK it was built with, so Intel hardware acceleration compatibility may have changed just a little bit.
     
  20. Dorsey Pender

    Dorsey Pender n3wb

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