VTO2211G-WP + VTH5341G-W 'network abnormal video connect timeout' HELP

MV30

n3wb
Dec 23, 2020
8
2
Belgium
Hi all,

I own a VTO2211G-WP + VTH5341G-W but can't make it work and would like some advice.

It is set up as one VTO and one VTH with VTO acting as SIP server.

I can access VTO live view trough the VTH.

But once I try to call the VTH from the VTO I get a black screen with the audio (only one way, from VTH to VTO) for a brief moment ending with the 'network abnormal video connect timeout' message.

The same issue appears when I call the VTO from the VTH. Black screen with the audio (only one way, from VTH to VTO) for a brief moment ending with the 'network abnormal video connect timeout' message.

When i later on connected to the app whilst conntected to my network with my android phone, the VTO calling is working and i get the video when i pick up from my phone.

I tried factory resetting both VTH an VTO several times and proceeding to configure all over again, tried different ip addresses, tried to re-upload the firmware from Dahua website, but I end up in the same situation over and over again.

Any ideas?

Thanks!