Why a 30 minutes profile doesn´t start

[rruiz]

At all the profiles the "Auto-patrol" with several presets are active and working fine.

Daily I have a profile of 30 minutes from 6:45am to 7:15am (Working Check-in time). On this profile , at my PTZ only one camera preset is active, the rest doesn´t.
When the time is reached, I can see at top right that the profile is turned "on" but not the PTZ function working, doesn´t goes to that position>> besides only one preset is checked at this profile 6:45-7:15am, still the camera goes to the rest of presets

What I am doing wrong?

Thanks

Roberto

 

[fenderman]

Post an image of you ptz settings...

 

[rruiz]

Sorry for the delay... here are my printscreens...

Thanks

 

[fenderman]

@rruiz If I understand you correctly you want the camera to stay at a single preset during profile 5?
If that the case you have it set wrong...please confirm exactly what you want to accomplish and ill post instructions.

 

[rruiz]

Yes that is what I want; I want the camera to stay at a single preset during profile 5

Regards

 

[fenderman]

Yes that is what I want; I want the camera to stay at a single preset during profile 5

Regards

OK, to do this, you need to check ALL the boxes under auto cycle EXCEPT for the box for profile 5...this will prevent cycling though presets during that profile..
Now, you need to go to the cameras schedule tab under "camera properties" and select "Event schedule" then add, and set it so that at 645am it goes to the preset you want...leave all the profile boxes checked in this event schedule....

 

[rruiz]

Thanks for your help but is not what I want. Why? Because the preset that would be at 6;45am is NOT required at any of the rest of the day (and also is at a PTZ no so easy for the camera to go, so it is not good to go to that preset during the patrol time)

What you think?

 

[fenderman]

Thanks for your help but is not what I want. Why? Because the preset that would be at 6;45am is NOT required at any of the rest of the day (and also is at a PTZ no so easy for the camera to go, so it is not good to go to that preset during the patrol time)

What you think?

Right so if lets say you want preset 6 to only work during profile 5..click on preset 6 and uncheck all the profiles except 5...this alone should make it go to preset 6 during profile 5...if not setup the event as indicated..this will do exactly what you want.

 

[rruiz]

Review my last attachment of this post.
Review what you said, is what I did and is not working!! (>> Profile 5 has only Preset 6)

 

[fenderman]

Review my last attachment of this post.
Review what you said, is what I did and is not working!! (>> Profile 5 has only Preset 6)

Yes but did you uncheck profile 5 in the other presets?

 

[rruiz]

Yes... look an example/attachment

(Preset 5 ISN´T checked at Profile 5)

 

[fenderman]

Yes... look an example/attachment

I am not sure why its not going there automatically but try setting the event to trigger preset 6 at 645am

 

[rruiz]

I try and let you know... Thanks fo your time

 

[rruiz]

Still with the issue. At this time here at Mexico is the moment that the profile is activated but the camera is at other presets

 

[Caspy]

i have overcome this issue by making 2 presets the same for my profile 2 so i have 2 of the same image (front door) tick both boxes for your chosen presets... now the system thinks its moving between 2 presets but actualy what you see is one in the same.. i found when you only have 1 preset then it fails to change to the next profile.. hope this helps..

 

[rruiz]

Hahaha... really good trick Caspy

Resolved as you said !!

 

[fenderman]

i have overcome this issue by making 2 presets the same for my profile 2 so i have 2 of the same image (front door) tick both boxes for your chosen presets... now the system thinks its moving between 2 presets but actualy what you see is one in the same.. i found when you only have 1 preset then it fails to change to the next profile.. hope this helps..

Brilliant!....You might want to let Ken know so that he can fix this bug...