Hi
I can't get Blue Iris to start on a new install of Vista.
Details in chronological order:
I had a licensed copy of Blue Iris running flawlessly on Vista SP2, First gen i7 processor, 6gb of memory.
CPU cooling fan failed, the CPU over heated and computer died.
Computer was rebuilt with a fresh installation of Vista SP2 all updates, an AMD FX8350, 16gb of memory, Asus 990FX Motherboard.
Windows Media Player works and Visual C++ x64 is installed.
Down loaded latest Blue Iris, it gets through the installation ok, the Read Me file comes up, but Blue Iris does not start at all, no initial logon pages, nothing. It does not show up on Task manager. Nothing in the event logs. Computer was rebooted still no luck.
I am not sure how to activate the Desktop Experience but I was NOT getting the WMVCORE.DLL missing error referenced in the help file.
The current Blue Iris was uninstalled and an old copy of Blue Iris 4 that was downloaded about Nov 2015 (my original installation) was installed.
When running from the older download for the first time the Blue Iris welcome and license pages come up.
I register the copy, then I get the message "Blue Iris Video Security and Webcam Software has stopped working" and three files shown on the 'Send More Information' page.
I saw nothing obvious in the three files. The information is very similar to whats in the event log.
I get the following message in the event log. I could not make anything out of the event log except the faulting module was MSVCR120.dll. This is on an older version of Blue Iris so it may not even be relevant. The entire event log:
Log Name: Application
Source: Application Error
Date: 11/8/2016 9:41:23 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: John_2016-PC
Description:
Faulting application BlueIris.exe, version 4.1.8.2, time stamp 0x5609b04c, faulting module MSVCR120.dll, version 12.0.21005.1, time stamp 0x524f83ff, exception code 0xc000001d, fault offset 0x0000000000093143, process id 0x970, application start time 0x01d239e74f009fac.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-11-08T17:41:23.000Z" />
<EventRecordID>2509</EventRecordID>
<Channel>Application</Channel>
<Computer>John_2016-PC</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.1.8.2</Data>
<Data>5609b04c</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f83ff</Data>
<Data>c000001d</Data>
<Data>0000000000093143</Data>
<Data>970</Data>
<Data>01d239e74f009fac</Data>
</EventData>
</Event>
Sorry the request for help got so long and involved. Let me know if you figure anything out or need more information. I do have a help request in with Blue Iris.
Thanks for any help.
John
I can't get Blue Iris to start on a new install of Vista.
Details in chronological order:
I had a licensed copy of Blue Iris running flawlessly on Vista SP2, First gen i7 processor, 6gb of memory.
CPU cooling fan failed, the CPU over heated and computer died.
Computer was rebuilt with a fresh installation of Vista SP2 all updates, an AMD FX8350, 16gb of memory, Asus 990FX Motherboard.
Windows Media Player works and Visual C++ x64 is installed.
Down loaded latest Blue Iris, it gets through the installation ok, the Read Me file comes up, but Blue Iris does not start at all, no initial logon pages, nothing. It does not show up on Task manager. Nothing in the event logs. Computer was rebooted still no luck.
I am not sure how to activate the Desktop Experience but I was NOT getting the WMVCORE.DLL missing error referenced in the help file.
The current Blue Iris was uninstalled and an old copy of Blue Iris 4 that was downloaded about Nov 2015 (my original installation) was installed.
When running from the older download for the first time the Blue Iris welcome and license pages come up.
I register the copy, then I get the message "Blue Iris Video Security and Webcam Software has stopped working" and three files shown on the 'Send More Information' page.
I saw nothing obvious in the three files. The information is very similar to whats in the event log.
I get the following message in the event log. I could not make anything out of the event log except the faulting module was MSVCR120.dll. This is on an older version of Blue Iris so it may not even be relevant. The entire event log:
Log Name: Application
Source: Application Error
Date: 11/8/2016 9:41:23 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: John_2016-PC
Description:
Faulting application BlueIris.exe, version 4.1.8.2, time stamp 0x5609b04c, faulting module MSVCR120.dll, version 12.0.21005.1, time stamp 0x524f83ff, exception code 0xc000001d, fault offset 0x0000000000093143, process id 0x970, application start time 0x01d239e74f009fac.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-11-08T17:41:23.000Z" />
<EventRecordID>2509</EventRecordID>
<Channel>Application</Channel>
<Computer>John_2016-PC</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.1.8.2</Data>
<Data>5609b04c</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f83ff</Data>
<Data>c000001d</Data>
<Data>0000000000093143</Data>
<Data>970</Data>
<Data>01d239e74f009fac</Data>
</EventData>
</Event>
Sorry the request for help got so long and involved. Let me know if you figure anything out or need more information. I do have a help request in with Blue Iris.
Thanks for any help.
John