Hikvision PTZ broken in Blue Iris?

[Don Couchman]

All,
Somewhere in the last week or two, without any changes in my Blue Iris camera configuration, PTZ stopped working. Any ideas? I'm stumped.

I need this functionality, obviously.
Thanks,
Don

 

[fenderman]

All,
Somewhere in the last week or two, without any changes in my Blue Iris camera configuration, PTZ stopped working. Any ideas? I'm stumped.

I need this functionality, obviously.
Thanks,
Don

what camera? what are your current settings? what did you change?

 

[Don Couchman]

Thanks for the quick response. As noted above, I made no changes whatsoever. The camera is a DS-2CD2F42FWD-IS. I have several of these.

 

[fenderman]

Thanks for the quick response. As noted above, I made no changes whatsoever. The camera is a DS-2CD2F42FWD-IS. I have several of these.

did you update the software?
post the actual ptz settings in blue iris as well as the video config settings...

 

[Don Couchman]

Software is current as of today. I keep it quite current. Settings screen shots attached.

 

[fenderman]

Software is current as of today. I keep it quite current. Settings screen shots attached.

my question is, did you update it between when it was working and after it stopped working - trying to determine if it is related to an update.

 

[fenderman]

try using find/inspect then select the onvif profile in the ptz settings

 

[Don Couchman]

It was working when I updated it; I don't believe I have updated it again since.

 

[Don Couchman]

try using find/inspect then select the onvif profile in the ptz settings

Sorry, I don't see a setting where I can select onvif profile.

 

[fenderman]

It was working when I updated it; I don't believe I have updated it again since.

then it cannot be related to the software....it either works or it doesnt....if you are using the mobile app or webserver for ptz, ensure the users has ptz rights.

 

[fenderman]

Sorry, I don't see a setting where I can select onvif profile.

its in alphabetical order..in the ptz dropdown.....dont forget to run find inspect first.

 

[Don Couchman]

Forgive me, I'm lost.
1) It works
2) I update BI
3) It doesn't work
What am I missing?

 

[Don Couchman]

Ok, ran find/inspect, then selected onvif profile. No joy.

 

[fenderman]

Forgive me, I'm lost.
1) It works
2) I update BI
3) It doesn't work
What am I missing?

earlier you said it was working when you updated it...
if you believe it was an update, install a prior version...and email support.

 

[Don Couchman]

Mind sharing the support email addy? I tried the FAQs and the Troubleshooting guide. Either I missed them or neither mentioned a support email. Thanks.

 

[fenderman]

Mind sharing the support email addy? I tried the FAQs and the Troubleshooting guide. Either I missed them or neither mentioned a support email. Thanks.

see the about tab in blue iris settings...

 

[Don Couchman]

Thanks!

 

[Coldair]

can you operate your PZT camera from a browser?

 

[Don Couchman]

I sure can.

 

[Coldair]

Don is it all your PZT cameras or just the one? and are you running the latest update of BI? on the phone? can you move the camera on the phone? when I had that happen to one of my cameras I had to do a firmware update and since I was having issues with it I had to have tech support from Nellys security that provided the camera get on line and do it. I had done the first one and the tech did the second one