Ok so when I set up the app I had to create an account using my email address and then I added the device to the app. The QR code method did not work because my device has a different serial number than the box. No big deal I manually entered the serial number and got it added. I was never prompted to creat a username in the app but I do recall creating a password for the device. Going back in the app now I see a username that was something like E02362 and i tried using that and my password but no luck. I am assuming that this is the username and password that I should be using in BI? Did you just enter the IP/username and pw and hit find/inspect?