Reolink 420 5MP audio

[PlusPower]

Hi, I recently added two Reolink 420 5MP cameras to my system. Video works perfectly. There is a microphone built into these cameras. Unfortunately don't get any audio output on BI's desktop application with latest update version 4.8.5.0 x64. The strage thing is that I can see the activity bar moving below the sensitivity control slider and I can listen to the audio of this camera via UI3 over the internet. Other camera's audio signals are OK on my system. Would anyone have a hint for me on what I may have misconfigured?

Attached are some Screenshots.

 

[fenderman]

Hi, I recently added two Reolink 420 5MP cameras to my system. Video works perfectly. There is a microphone built into these cameras. Unfortunately don't get any audio output on BI's desktop application with latest update version 7.8.5.0 x64. The strage thing is that I can see the activity bar moving below the sensitivity control slider and I can listen to the audio of this camera via UI3 over the internet. Other camera's audio signals are OK on my system. Would anyone have a hint for me on what I may have misconfigured?

View attachment 39043 View attachment 39044 View attachment 39045 View attachment 39046 Attached are some Screenshots.

try using reolink from the drop down.

 

[PlusPower]

I tried that before but same story

 

[fenderman]

I tried that before but same story

is the volume slider up on the interface?

 

[PlusPower]

Yes, the volume slider is fully up. I can listen to other camera type's audio.

My reolink #1 is configured as ReoLink RLC-410/411/420//423 Baseline RTMP / Audio Format 64 kbps G.711 u-law
My reolink #2 is configured as Generic/ONVIF RTSO H.264/H.265/MJPG/MPEG4 / Audio Format 32 kbps G.726

I am not shure which is the better configuration regarding camera type and audio format.
Both camera type settings seem to give me the same good quality.
I tried several audio formats but all seem to have the same effect:
=> no audio on GUI and on recordings but audio OK on UI3 and on audio trigger

 

[fenderman]

Yes, the volume slider is fully up. I can listen to other camera type's audio.

My reolink #1 is configured as ReoLink RLC-410/411/420//423 Baseline RTMP / Audio Format 64 kbps G.711 u-law
My reolink #2 is configured as Generic/ONVIF RTSO H.264/H.265/MJPG/MPEG4 / Audio Format 32 kbps G.726

I am not shure which is the better configuration regarding camera type and audio format.
Both camera type settings seem to give me the same good quality.
I tried several audio formats but all seem to have the same effect:
=> no audio on GUI and on recordings but audio OK on UI3 and on audio trigger

You will have to email support.
In the future avoid reolink, they are a lying spamming company with subpar cameras.

 

[PlusPower]

Thanks fenderman for always supporting us free of charge

 

[PlusPower]

Just a few words regarding your advice not to buy Reolink:

I had read your valued advice before buying these cameras and was therefore trying hard to avoid them. But at 100 EUR for both new RLC-420-5MP I just couldn't resist the offer on Ebay including shipment from within Germany. And so far I have nothing to complain about.

I like this kind of housing (similar but smaller than the YCX 5MP cameras I bought back in 2015) The video quality is really excellent and by far better than any camera I ever owned before even in low light conditions with 3D-NR enabled.

There is one thing that I wasn't aware of before I bought them and that was the limitation of resolution settings. Reolink only allows to select from the following resolutions: 2560*1912 / 2560*1440 / 2048*1536 / 2304*1296 on clear stream (or 640*480 on fluent stream). First I was a bit disappointed because of the missing intermediate resolution settings but then I tried 2560*1912 with 4fps and it gave me very good results.

I have not tried the integrated memory card function yet and I am not shure about the audio quality but that's both not my main concern. At this low price I won't be angry if the lifetime of the camera turns out to be only a few years and if perhaps there will be no support or firmware update. I never received any helpful support for any of the cameras I ever bought before except from this forum.

 

[fenderman]

Just a few words regarding your advice not to buy Reolink:

I had read your valued advice before buying these cameras and was therefore trying hard to avoid them. But at 100 EUR for both new RLC-420-5MP I just couldn't resist the offer on Ebay including shipment from within Germany. And so far I have nothing to complain about.

I like this kind of housing (similar but smaller than the YCX 5MP cameras I bought back in 2015) The video quality is really excellent and by far better than any camera I ever owned before even in low light conditions with 3D-NR enabled.

There is one thing that I wasn't aware of before I bought them and that was the limitation of resolution settings. Reolink only allows to select from the following resolutions: 2560*1912 / 2560*1440 / 2048*1536 / 2304*1296 on clear stream (or 640*480 on fluent stream). First I was a bit disappointed because of the missing intermediate resolution settings but then I tried 2560*1912 with 4fps and it gave me very good results.

I have not tried the integrated memory card function yet and I am not shure about the audio quality but that's both not my main concern. At this low price I won't be angry if the lifetime of the camera turns out to be only a few years and if perhaps there will be no support or firmware update. I never received any helpful support for any of the cameras I ever bought before except from this forum.

This is a poor design that will result in spiderwebs being visible with the IR. So you saved 50 bux a camera and now you will have to go out at night to clean it. The video quality in low light and night is POOR. You will see blurry video and trails using the 3d-nr. One of reolinks scams is to set the camera to 1/12 exposure when using NR. This provides a false sense of clear video until someone moves. The standard against which it is judged is not your old crappy cameras, but the good cameras that are available today. They also suffer serious issues with blue iris and motion detection when using direct to disk. This is because direct to disk only begins recording on the i frame interval. Reolink does not allow setting of the iframe interval. They also suffer from video tearing because the iframe interval is not adjustable. Reolink lies to it users and to this forum. Many amazon reviews are fake. You got what you paid for and will soon realize this.

 

[Rednick69]

Yes, the volume slider is fully up. I can listen to other camera type's audio.

My reolink #1 is configured as ReoLink RLC-410/411/420//423 Baseline RTMP / Audio Format 64 kbps G.711 u-law
My reolink #2 is configured as Generic/ONVIF RTSO H.264/H.265/MJPG/MPEG4 / Audio Format 32 kbps G.726

I am not shure which is the better configuration regarding camera type and audio format.
Both camera type settings seem to give me the same good quality.
I tried several audio formats but all seem to have the same effect:
=> no audio on GUI and on recordings but audio OK on UI3 and on audio trigger

So you are able to get audio while using the UI3 or directly from the camera's GUI?

 

[PlusPower]

Exactly !
And I am still very happy with their video performance (more than enough quality for my needs).
It would be really nice to find out how to enable the sound on the main user interface.
I just bought another four of these cameras.

 

[fenderman]

Exactly !
And I am still very happy with their video performance (more than enough quality for my needs).
It would be really nice to find out how to enable the sound on the main user interface.
I just bought another four of these cameras.

You have obviously not seen video from cameras that have actual good performance. You also dont understand that they dont work properly with blue iris because the iframe interval cannot be adjusted in the firmware.

 

[PlusPower]

I just solved my audio problem by installing K-Light codec pack 15.0.
The reason I installed it was because I also found another audio problem on my camera-server PC.
Some AAC encoded MP4 videos or HTML5 embedded videos on websites would also not playback audio.

After Installation of K-Lite I still had the same problem with the MP4 files when I tried to play them on Windows Media Player.
But when I opened the same MP4 files with MPC-HC (player bundled with K-Lite) they started playing correctly with audio.
Now I can also play them correctly on Windows Media Player.

@fenderman
I am still more than satisfied with the video quality (day+night).
Of course there are better cameras out there but I guess not for this price.

 

[PlusPower]

Scene only lit by street illumination

• PlusPower
• Jun 30, 2019

Scene in low light condition (dawn)

• PlusPower
• Jun 30, 2019

Scene in daylight

• PlusPower
• Jun 30, 2019

Zoomed scene illumiated by 2W LED spot

• PlusPower
• Jun 30, 2019

Scene illumiated by 2W LED spot

• PlusPower
• Jun 30, 2019

 

[PlusPower]

some footage here

 

[fenderman]

Scene only lit by street illumination

• PlusPower
• Jun 30, 2019

Scene in low light condition (dawn)

• PlusPower
• Jun 30, 2019

Scene in daylight

• PlusPower
• Jun 30, 2019

Zoomed scene illumiated by 2W LED spot

• PlusPower
• Jun 30, 2019

Scene illumiated by 2W LED spot

• PlusPower
• Jun 30, 2019

This still image shows nothing. Aside from the fact that its noisy as is, reolink has a nasty firmware gimmick that lowers the exposure to 1/12 in low light making still images appear acceptable but causing any movement to apprear blurry.
This is in addition to the fact that they are a lying scamming spamming company. Their firmware is not compatible with blue iris as you cannot set the iframe interval. This will cause tearing in the video when using direct to disc.
But wait, there is more, that design will bless you with spider webs nightly in warm weather.

 

[PlusPower]

OK, here's the video with the cat

 

[mikeynags]

OK, here's the video with the cat

Better to link to a youtube video rather than downloading an MP4. People aren't into downloading videos on this forum

 

[fenderman]

OK, here's the video with the cat

That video is completely dark the cat cannot be seen. A great example of why your motion activated led spotlight is a terrible idea as well as mounting the camera 20f up.

 

[PlusPower]

Well I can see that it's a cat. No need for me to count it's whiskers
The reason why the cat can't be seen on the second half of the view is because there is a sail mounted on my balcony.
I mounted the camera in this position because I also wanted to monitor the balcony door with the same camera.
I would gladly mount an external IR floodlight if I could find a reasonable priced one that can do the job.

@mikeynags
Sorry, I didn't know that. it won't happen again.
What's the inteded use of the "media gallery embed" function?