Tabs and clips issues

[JMM]

Hi,
Has anyone ever had this issue on BI 5 (0.57)
After 2 or 3 hours of operation when I open the camera setting the tabs have disappeared and the clips list goes black.
I restart the console and everything will be back in order for 2 or 3 hours.

Is there a solution to the issue ?
I contacted Ken several times but no answer
Thanks
Jean-Marc

 

[JMM]

Nobody for this issues

 

[TonyR]

Nobody for this issues

Hang on a bit....not everyone is awake here at 1:30 AM to 3:00 AM (Central).

 

[ffhamm]

I had that problem with one of the first released 5.0 versions. I would restart and everything would come back. I rebuilt the database Status tab>Clip storage>Repair DB and installed the next version when it was released for update. I dont know if either of these things were responsible for the repair, but I havent had that problem since.

Jeff

 

[JMM]

Hi,
Thanks Jeff
After repair of the DB same issues!
Moreover I do not understand why the BlueIris support does not answer

Jean-Marc

 

[IAmATeaf]

Where are you storing your clips to, a local drive?

 

[JMM]

Yes on local drive,

 

[looney2ns]

Hi,
Thanks Jeff
After repair of the DB same issues!
Moreover I do not understand why the BlueIris support does not answer

Jean-Marc

Are you sending support emails the correct way? From the button within BI?

 

[JMM]

Hi,
yes, I am using the correct procedure

 

[fenderman]

Hi,
yes, I am using the correct procedure

Completely uninstall blue Iris and any reference to perspective software in the Windows registry, then reinstall it.

 

[JMM]

Completely uninstall blue Iris and any reference to perspective software in the Windows registry, then reinstall it.

Hi,
Thank you, I’ll try

 

[JMM]

Hi,
Thank you, I’ll try

After uninstalling, and cleaning the register, the issues always the same and the BlueIris support still not responding.
Thanks

 

[IAmATeaf]

Next step I would try would be to clean install Windows 10

 

[OakleyFreak]

I also have that issue, but I may go days not hours before it happens again
BI5 (59)
A restart of the app will correct it
I have emailed support as of this morning

 

[JMM]

I also have that issue, but I may go days not hours before it happens again
BI5 (59)
A restart of the app will correct it
I have emailed support as of this morning

Here’s the answer I got from support

"Sorry for the trouble ... looks like you are running into memory issues. Are you certain BlueIris.exe remains exempted from all process scanning antivirus etc?"