Help - new install issues

[vegas]

I got 10 of my 14 cameras installed (still waiting on 4 in the mail). However, only 7 cameras are recognized and showing on the NVR. The other 3 don't even show up as online. And then one of them shows a green screen over the image. All the connected lan cables are flashing yellow and green so there is data. Any ideas how to get the three that don't show up to connect and then how to get the green screen one to work? If it helps, the three that don't show are the 4mp cameras, and the one with the green screen is the 4th 4mp camera.

- I tested all the cables and cameras on the NVR prior to install and they all were recognized and showed a feed (one at a time).

NVR: 7716N-E4/16P
Cameras: (6) 2032i / (4) 2042wd-I

 

[msqr]

I got 10 of my 14 cameras installed (still waiting on 4 in the mail). However, only 7 cameras are recognized and showing on the NVR. The other 3 don't even show up as online. And then one of them shows a green screen over the image. All the connected lan cables are flashing yellow and green so there is data. Any ideas how to get the three that don't show up to connect and then how to get the green screen one to work? If it helps, the three that don't show are the 4mp cameras, and the one with the green screen is the 4th 4mp camera.

- I tested all the cables and cameras on the NVR prior to install and they all were recognized and showed a feed (one at a time).

NVR: 7716N-E4/16P
Cameras: (6) 2032i / (4) 2042wd-I

This is interesting, because it sounds exactly like the issue I described here.
http://www.ipcamtalk.com/showthread.php/5769-2132F-IS-refuses-to-be-discovered-if-connected-to-POE-connecting-to-12V-power-works

I have a 7716 as well, but mine are 2132s.

 

[vegas]

This is interesting, because it sounds exactly like the issue I described here.
http://www.ipcamtalk.com/showthread.php/5769-2132F-IS-refuses-to-be-discovered-if-connected-to-POE-connecting-to-12V-power-works

I have a 7716 as well, but mine are 2132s.

But I tested the cameras through Poe on the NVR prior to installing and they worked.

 

[msqr]

I went back and tried the same thing (3 foot wire POE) and the camera worked fine too! Then I moved the same camera out to the other location and it stopped working. POE is detecting that camera, but it doesn't show up. I double checked the longer run using a cable tester and it is fine, so I think I'm having the same issue..

 

[fenderman]

I went back and tried the same thing (3 foot wire POE) and the camera worked fine too! Then I moved the same camera out to the other location and it stopped working. POE is detecting that camera, but it doesn't show up. I double checked the longer run using a cable tester and it is fine, so I think I'm having the same issue..

What brand of cable are you using? Is it copper of copper clad aluminum (CCA)?
Did you follow the proper T568B spec when connecting the plugs?

 

[zero-degrees]

I got 10 of my 14 cameras installed (still waiting on 4 in the mail). However, only 7 cameras are recognized and showing on the NVR. The other 3 don't even show up as online. And then one of them shows a green screen over the image. All the connected lan cables are flashing yellow and green so there is data. Any ideas how to get the three that don't show up to connect and then how to get the green screen one to work? If it helps, the three that don't show are the 4mp cameras, and the one with the green screen is the 4th 4mp camera.

- I tested all the cables and cameras on the NVR prior to install and they all were recognized and showed a feed (one at a time).

NVR: 7716N-E4/16P
Cameras: (6) 2032i / (4) 2042wd-I

1. I would question if your cables are terminated correctly. Just because you see "activity" doesn't mean that you have terminated ALL 4 pairs at both end points. In POE orange is standard data, blue is POE, green is unused, and brown is POE Ground. A problem as little as one of your single color wires not being fully seeded into the connector and fully terminated could be part of your issue. I would pull a "non working" camera from its location and connect it to a verified working location.

2. Have you enabled remote access in the NVR so that you can access the cameras directly? Once you do go to the following address in your web browser http://NVR.Address:65001 change the last digit "1" to the camera port you want to access. For example if the NVR is located at 192.168.0.13 and you want to access camera 8 it would be http://192.168.0.13:65008

3. Accessing the configuration of my 4mp HIK cameras in my webbrowers works, however the video in the setup/configuration pages flashes rapidly or flashes between green and the live image, the live view displays fine however in the NVR and live view web browser.

4. Assure your cat5e cables are solid copper and not strand - if they are strand you could have poor termination or grounding.

5. Assure your cable isn't over 300' - POE is typically rated for 300' (yes people pull it upto 500' sometimes) however POE standard are 300' or you need a POE midspan.

6. What about IP conflicts? You didn't set any of your cameras to static IP did you where you would be having an IP conflict because of duplicate IP's?

 

[msqr]

Thanks guys! Sorry for hijacking OP's post - just funny that both of us are having the same issues. I'm using T568B and copper Cat6 wiring (Solid, not stranded). I used a $15 cable tester that blinks 1.2.3.4....8 in succession and it was blinking correctly. Does a cable tester not detect crossed wires?

Yes I did enable remote access - but the IPCam isn't even showing up on the NVR - unless I connect it using the 3 foot long cable.

Shouldn't be 300ft, should barely be 20 feet (it's the closest of all of them).

Will double check cable termination tonight, thanks everyone! Though if the cable was an issue I need a better tester!

 

[zero-degrees]

Thanks guys! Sorry for hijacking OP's post - just funny that both of us are having the same issues. I'm using T568B and copper Cat6 wiring (Solid, not stranded). I used a $15 cable tester that blinks 1.2.3.4....8 in succession and it was blinking correctly. Does a cable tester not detect crossed wires?

Yes I did enable remote access - but the IPCam isn't even showing up on the NVR - unless I connect it using the 3 foot long cable.

Shouldn't be 300ft, should barely be 20 feet (it's the closest of all of them).

Will double check cable termination tonight, thanks everyone! Though if the cable was an issue I need a better tester!

A lot of testers are simply an electric test to verify current goes across wire 1,2,3, etc, won't flag for cross cables or mis matched pairs. Again, depends on what type of tester you got.

Also Cat6 connectors are a B* because of how they are staggered, its very easy to short a single wire or to have them cross when you terminate them so check that closely. Honestly Cat6 isn't needed in IP video at all, Cat 5e will handle anything you throw at it today and most likely the next few years and its a hell of a lot easier to terminate for a novice.

 

[Michelin Man]

Did you use proper CAT 6 RJ45 connectors made to be crimped on solid core cables?

Many issues I see and hear about usually ed up being poor termination. Either wired incorrectly, poorly crimped, using wrong connectors, low quality connectors, crappy crimpers and etc.

Too bad most of us cant afford those expensive Fluke cable analyzers.

 

[msqr]

Thanks everyone for all the help!! Turns out I accidentally crossed 2 of the wires when I crimped... Fixed the issue! So happy! Now to figure out the 5.2.8 firmware rebooting issue and try 5.2.5...

To OP, maybe check your cable run as well?

 

[vegas]

- I got these cables and didn't crimp the ends myself: http://www.amazon.com/gp/product/B001W26TIW?psc=1&redirect=true&ref_=oh_aui_detailpage_o04_s00
- None of the cables are more than 100'
- No remote viewing setup yet
- Only issues are with the 4mp cameras....the 3mp cameras all work with the exact same setup/cables.

Yes I realize the cable probably isn't the best, but if the same cable works on the 3mp cameras, why wouldn't it on the 4mp cameras? I think it has something to do with 4mp cameras and a setting that I haven't found yet. I guess the easiest way to change the settings it to unhook the network cord and connect to a POE injector quick to change any settings. Any suggestions what to look for?

- - - Updated - - -

Thanks everyone for all the help!! Turns out I accidentally crossed 2 of the wires when I crimped... Fixed the issue! So happy! Now to figure out the 5.2.8 firmware rebooting issue and try 5.2.5...

To OP, maybe check your cable run as well?

Thanks, but I didn't do my own cables/crimping. I just bought Mediabridge 50' and 100' cables from Amazon. I know they aren't the best, but they get the job done for the 3MP cameras, so why not the 4MP cameras?

- - - Updated - - -

If it helps, i went out and looked, they are powered on as I see the IR lights. For whatever reason the one shows green and the other three just aren't even seen by the NVR

 

[Michelin Man]

You wouldn't be able to try a 3MP camera in place of the 4MP one would you? A bit of swapping for testing purposes, just to you know rule out any further wiring or connector issues.

Try re-seating the connctors, making sure there is no dust, dirt, pieces of plastic inside the connector.

Cheap cables can have funny characteristics. Most of the time they were made just for using with ethernet without PoE, in most cases they 'work'. When you start adding the strain of power and data over the crappy wires things get funny.

 

[vegas]

So I moved some cameras and/or wires around to see if that fixed anything. The 4MP cameras are powering on as they are warm and the IR works on them. However, the NVR is only picking up the 3MP cameras. I tried to plug in a 3MP camera to that same cord and nothing as well. Then I tried to plug in a new cable from the NVR to the camera. I hear the camera click on, but still the NVR is not recognizing it. Is there some setting on the NVR I need to change so that it can see all 16 channels?

 

[gwminor48]

Thanks everyone for all the help!! Turns out I accidentally crossed 2 of the wires when I crimped... Fixed the issue! So happy! Now to figure out the 5.2.8 firmware rebooting issue and try 5.2.5...

To OP, maybe check your cable run as well?

@msqr I had the same problem when I wired mine a while back, glad you figured out the issue.

 

[vegas]

So I hooked those 4 cameras that are either not being recognized or show a green screen on live view up to a POE injector instead using the same cable i have run through the attic. All 4 of the cameras work perfectly this way. So it has something to do with the NVR POE and its handling of the 4MP cameras. If anyone can solve this it would be greatly appreciated. If not, looks like I'll be selling the NVR and getting a core I7 PC running Blue Iris.

 

[Del Boy]

Sorry vegas, just read this. What firmware is your NVR on?

I think you need to update it to v3.3.4

 

[vegas]

Just looked and the NVR is already at 3.3.4.....other ideas?

In the configuration page for the NVR it states for those channels - "IP Camera Does Not Exist"

 

[Del Boy]

And 4MP cameras are 5.3.3 yeah?

Did you play around with the cameras before you plugged them into the NVR by any chance?

The Hikvision error messages can be very misleading btw.

 

[vegas]

And 4MP cameras are 5.3.3 yeah?

Did you play around with the cameras before you plugged them into the NVR by any chance?

The Hikvision error messages can be very misleading btw.

Yes, the cameras are all 5.3.3. For some strange reason, the one that was green is now showing up fine. But the other three aren't even seen by the NVR. Yes, I did play a little with them prior to hooking them up for the install.

 

[Michelin Man]

So I hooked those 4 cameras that are either not being recognized or show a green screen on live view up to a POE injector instead using the same cable i have run through the attic. All 4 of the cameras work perfectly this way.

So where did the other end on the POE injecto go? Into the NVRs POE ports?

Is it a proper 802.3af injector or a dumb injector?