Troubleshooting "no signal" on HK Camera

[Ispy]

Troubleshooting "no signal" on HK Camera

I just turned up another HK Camera this morning. It was working fine and I had to mess around. I changed resolution on the web interface and BI lost signal to the camera so I changed it back. Camera won't come back. It responds and is discovered but still no signal. I rebooted both camera and server to no avail. Added camera again - same issue. I get no error in BI from what I can see. I tried changing from generic RTSP to a HK Camera type in its model range - still nothing.

web interface shows camera up, i see stream in web interface of camera.

any ideas on what else i should try?

thanks

- - - Updated - - -

here is the inspection on it

Opening port 80...
HTTP request...
OK
GetSystemDateAndTime...
2015-10-15T17:43:30.000Z
Requesting device information
Manufacturer: HIKVISION
Model: DS-2CD6412FWD-30
FirmwareVersion: V5.1.0 build 131202
GetCapabilities...
Response!
Has media services: /onvif/Media
Has RTP_RTSP_TCP, requesting profiles
first profile is Profile_1
requesting URI for profile Profile_1
RTSP URI: /Streaming/Channels/1?transportmode=unicast&profile=Profile_1
Has WSPullPointSupport
Has PTZ service: /onvif/PTZ
Preset: =
Done

user/pass is valid too

 

[Illya_Kareoke]

I usually right click on the cam, go to setting and then hit OK.

 

[Ispy]

I usually right click on the cam, go to setting and then hit OK.

yea i have done that about 20 times.

 

[fenderman]

yea i have done that about 20 times.

What is the error message you get?

 

[Ispy]

Re: Troubleshooting "no signal" on HK Camera

deleted, defaulted, added. back online. sorry for falsy.

- - - Updated - - -

fyi - fenderman, it gave no error. it just shows no signal after clicking OK. anyways, its back online. it's always the last thing you do that fixes it...