scrambled green screen

[wittaj]

If it is a bad setting in BI, then you potentially brought it back in with an import.

How about uninstall and reinstall and bring a camera in one at a time from scratch. Bring it in and let it sit awhile and see if it happens.

What else is going on the computer for your RAM usage to be at 11GB with only 5 cameras? Looks like a memory leak maybe that is causing this as well or maybe something else is running that is conflicting with the graphics card.

I have over 5 times more cameras than you on a way less machine and I am under 2GB of RAM usage.

 

[rbf351]

That is what I am going to try next. complete new start

as far as the ram goes BlueIris is using a little over 5GB, Chrome is open and uses about 1.5GB, Teamviewer uses about 0.5GB so i'm already at 7GB. The rest are system stuff, gaming apps, rgb items and hardware

 

[wittaj]

WOW - I wonder why BI is using so much RAM.

Is the green screen coming from a monitor hooked to the computer or is it on another computer that you are using to TeamViewer in to this computer?

Maybe it is a Win11 thing?

Mine sits mid 1GB at night and may get to 2.5GB during the day with a lot of activity and I have way more cams than you.

 

[rbf351]

the green screen is on the server itself as well as any webview, and on my phone app.

If you watch the recordings you see it as well.

after closing and re-opening blueiris it's sitting at 780MB of ram and 3.6% CPU usage. wonder what causes it to get out of control

 

[wittaj]

Yeah that sounds more like what I would expect from BI.

Sounds like a classic case of a memory leak from the graphics driver.

And with BI not officially supported for Win11 yet, you may just be one of the many folks with issues until it is supported.

Delete the graphics drivers from Device Manager and see if you still get the problem if you TeamViewer in or on your phone app.

 

[bp2008]

Until I see proof that hardware acceleration is actually disabled for all the cams that are showing corrupted green, that remains my leading theory.

 

[rbf351]

here you go

 

[bp2008]

My next thought is right along with what @wittaj is saying. Possibly a buggy graphics driver. If you have dedicated and integrated graphics both, be sure to install updates for both.

another i noticed, when my son is playing games on the machine there are no issues.

Based on this I would suggest looking at Windows power settings (Control Panel > Power Options) and change plan settings for the active plan (most likely "Balanced"). Within the advanced power settings dialog there should be Processor power management, where the default minimum processor state is typically 5%. This is where the processor underclocks itself in low loads. In rare circumstances this can cause instability, so setting the minimum state to something higher can help. A quick try at 100% minimum state and then restarting the cameras might be worthwhile. It is less energy-efficient this way but shouldn't be a huge amount of difference. Similar controls are available for GPU speeds through tools like MSI afterburner.

 

[bp2008]

The 5 GB RAM usage for a small load of cameras like that is also surprising. My system is running 464 MP/s versus your 50-80 MP/s, and my BlueIris.exe memory usage is only 3 GB. Does BI use less memory than that when it has just started up?

 

[rbf351]

The 5 GB RAM usage for a small load of cameras like that is also surprising. My system is running 464 MP/s versus your 50-80 MP/s, and my BlueIris.exe memory usage is only 3 GB. Does BI use less memory than that when it has just started up?

since it have re-started it 2 hours ago it is now at 1.5GB. looks like when motion is triggered the ram usage goes up, but never drops back down

 

[rbf351]

oddly enough since monday afternoon the issue has gone away. I haven't made any other changes to the system.

 

[dr00t]

oddly enough since monday afternoon the issue has gone away. I haven't made any other changes to the system.

Wonderful, I got all the way to the end of this thread and there is no actual fix, just a random luck scenario.

The green screen has begun for me now in the browser while streaming. I have gone through all the steps to now and no luck. I will be re-installing video drivers next and follow up to see if that is the fix.

 

[Freubel]

I have the exact same issue. Clips are fine, it's just the playback trough the webui. Version 5.5.9.3. Windows update is completly turned off. Only updates that are "allowed" are the updates from BI itself. Hardware acceleration is turned off and camera's are all running at 17 fps. No changes where made to the hardware for the network, the pc and it's software.

 

[sebastiantombs]

Check to see if you're using "direct to wire" for the video stream.

 

[dr00t]

Just finished updating my video card drivers, despite their use in the system, and it does seem to have helped SO FAR. (It's only been a few minutes). Even with hardware acceleration disabled, give this a try and see if it works. Report back. Let's get this solved once and for all.

 

[dr00t]

I think the conclusion I am coming to is a recent Windows Update vs Video Card Driver incompatibility. Just make sure both are entirely up-to-date and it should fix the issue.

 

[Freubel]

Doing Just that as we speak

 

[Freubel]

Well that didn't fix it. Funny thing thoug, you never get the hulk screen with all camera's overview, just when i tap on a single camera view. And if you tap it a few times it works. Goin to search for the direct to wire what sebastian suggested.

 

[Freubel]

Apparantley the direct to wire does have an effect, i've turned it on and had 1 single hulk screen so far and that lasted like 1 second. Since i have never seen that part of the settings, there's an option to adjust the quality, default is i assume 50%, just turned that to 75% and sweet baby, that clearly makes a difference in picture quality.

 

[sebastiantombs]

Look in the BI help file for an explanation of what "direct to wire" means.