Recent content by rcheli32

Yep, it took me a minute to remember what you had written. For some reason I thought it only applied to Macs and that Edge would be fine.

I installed the firmware update and now it doesn't like my username/password combination!?!?!? WTF?

Global site, got it.

I'm seeing no change to the firmware download file, what update are you looking at?

It is a smart event on supported cameras. Unfortunately the accusense line dropped this smart event and instead use a different (VCA?) mechanism.

Great feedback. simple events with emails like motion detection are working, just no clue why the face detection smart event won't. Assuming it is a bug specific to face smart events, I might have to look for another event I can use instead.

Sorry I meant a link to the discussion forum about the firmware?

I can't find anything, can you share a link?

I'm the same, I need to have something that works, and so far the local support has been useless so I'm not sacrificing anything there. Having run this a little longer I'm still seeing zero smart event emails for face detection, which is not looking good.

Thanks, I'm not sure the smart event for face detection is working in the same way. I was getting an email alert, haven't seen one come through since the update but will test more.

Any idea what the updates are?

The local support team can give you direct access to the latest firmware download.

That's exactly what I needed to hear. I now need to work out which alternative to a DS-2CD2386G2-ISU/SL I should get that has a Microphone and Face Detection smart event. They don't make it super simple to select only audio enabled cameras! I was generally happy with the DS-2CD2386G2-ISU/SL but...

I thought there would be a sticky about this or an FAQ, but I didn't spot one. I'm not impressed by the Hikvision reliability and support, but don't know if it is considered fine/reliable to mix camera brands with a Hikvision NVR?

I have a DS-2CD2386G2-ISU/SL that won't generate thumbnails attached to emailed face detection events, even though it once did. Some combination of the hikvision firmware updates seemed to have killed that capability. So with the requirement being for a camera that will support the face alert...