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    DS-2CD2F42FWD-IS issues and question

    All, I purchased this camera from Amazon a month or so ago. 2 issues: 1) It drops off the network at least once a week and must be rebooted. 2) This camera's PTZ functions do not work in BI. Current firmware is 5.5.0. Any ideas where I can get updated (hopefully fixed and more reliable)...
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    BIT 1.1.7 significant problem

    Yes. You'll note I stated that in my opening post.
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    BIT 1.1.7 significant problem

    No joy. Screen shot attached showing new error when I attempt a manual extract of the zip file.
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    BIT 1.1.7 significant problem

    All, I ran this update today, or rather I attempted to. The update failed with a folder permission error. I have attached the screenshot. More worrisome, it failed and didn't fully roll back, so BIT shortcuts no longer work, etc. I am logged in as a full local admin. Don
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    BI video overlay anomaly

    Thanks again. Already did those before asking the question. No joy.
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    BI video overlay anomaly

    Daastrum, Thanks for the reply. They are definitely BIT macro overlays.
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    BI video overlay anomaly

    Using the latest version of BIT, I created 6 macros. I then inserted those text elements into the video for 1 camera. 4 of 6 behave normally. 2 were created and appear in the center of the video image. However, they are not selectable, not movable and cannot be deleted. Snapshot attached.
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    BI alert playback anomaly with new HIK Vision cam

    Fenderman, That was the trick. Looks like problem solved. Thanks, Don
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    Kudos and thanks to Blue Iris

    I had tried for several years to use iSpy. The frustrations just became intolerable, but I didn't know what my options were. Thankfully, I read a blog where the writer said "Blue Iris is considered the gold standard". Bingo. I made the change in 2 homes and haven't looked back. Fantastic...
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    BI alert playback anomaly with new HIK Vision cam

    Fenderman, Thanks. That was already the setting value. Next thought? Don
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    BI alert playback anomaly with new HIK Vision cam

    All, I am seeing a curious problem: Alert snapshots look normal Alert video clips playback split and upside-down. Hikvision model: DS-2CD2F42FWD-IS Video sample attached
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    Blue Iris geofence fundamentals

    Basically the same in Android. That's all been set.
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    Blue Iris geofence fundamentals

    Checked. Can't see any such setting.
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    Blue Iris geofence fundamentals

    Ok, here's the update: I have to be logged into my phone, with the BI app in the foreground, for the geofence event to trigger. That would not seem to be correct behavior.
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    Blue Iris geofence fundamentals

    Ok, thanks. So we have some unexpected/undesirable behavior. I just updated my Android BI app; I'll retest the behavior.
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    Blue Iris geofence fundamentals

    Perhaps you can help clear up some confusion for me: Is the app required to be running or no? If yes, foreground? Fenderman: above, you mention that only GPS needs to be running. On my SG7, it's only when I bring the BI app to the foreground that an exit/entry event triggers.
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    Blue Iris geofence fundamentals

    All, Thanks for the quick responses. Geofencing does not trigger exit or entry events unless BI is running and in the foreground on my SG7. Thinking I may have missed a configuration step?
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    Blue Iris geofence fundamentals

    All, From my research and experimentation, it seems that I must have GPS running and the BI phone app running (and in the foreground) for geofencing to work. I would prefer to be wrong on this, as these requirements seem unreasonable and impractical. Battery life and impact on a smartphone's...
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    Geofencing troubleshooting

    All, Here's my setup: BI 4, up to date Samsung Galaxy S7, BI Android app installed Geofencing enabled Phone is registered with the BI app, geofencing enabled, exit and entry actions set (stoplight) and push messaging enabled. Lat & Long set. Radius - 25-meters On the smartphone, GPS is...
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    New WD My Cloud Home issue with Blue Iris

    Thanks again. I've read the help file sections and many of the threads here. The common theme is the requirement to have the BI service account credentials match the account credentials on the NAS. No problem setting the BI service account login and password. I see no way to do that with the...
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    New WD My Cloud Home issue with Blue Iris

    Thanks for the quick reply. The WD My Cloud Home is a new and different animal. It's not clear to me yet how this problem gets solved.
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    New WD My Cloud Home issue with Blue Iris

    All, Summary: Blue Iris "sees" the WD My Cloud Home Public share, but has it colored black, shows a question mark, and the Clips/Archiving function does not write any files there. I can manually copy or move files to the share. Any ideas? Don
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    Hikvision PTZ broken in Blue Iris?

    Mike, it seems to be all my Hikvision cameras BI is current Camera firmware is current. This is not a phone app issue. I cannot move the cameras on the BI administration app.
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    Hikvision PTZ broken in Blue Iris?

    I sure can.
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    Hikvision PTZ broken in Blue Iris?

    Thanks!
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    Hikvision PTZ broken in Blue Iris?

    Mind sharing the support email addy? I tried the FAQs and the Troubleshooting guide. Either I missed them or neither mentioned a support email. Thanks.
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    Hikvision PTZ broken in Blue Iris?

    Ok, ran find/inspect, then selected onvif profile. No joy.
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    Hikvision PTZ broken in Blue Iris?

    Forgive me, I'm lost. 1) It works 2) I update BI 3) It doesn't work What am I missing?
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    Hikvision PTZ broken in Blue Iris?

    Sorry, I don't see a setting where I can select onvif profile.
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    Hikvision PTZ broken in Blue Iris?

    It was working when I updated it; I don't believe I have updated it again since.
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