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Evening Alistair - not that I am aware of. I will need to check with tech support. Firmware update and various other tools are available on the portal.

Hi Alistairstevenson. We do have a number of quick guides and are adding to them all of the time. Not sure why this wasn't picked up by tech support but we also offer a free training course which addresses all of the common connectivity issues.

Alistair - we offer a range of products in differing markets, some of which, for legal reasons are available in some markets, but not others, due to local legislation. But aside from this, we receive so many calls from non-professionals who need support after purchasing a product online that it...

Not as exciting? Smart 2, 4K, h.264+, analytics, thermal, LPR, tracking, 3,4,5,6,8,12MP? Have to wonder what else we'd have to do

I'd love to make it not worth the hassle which is why we are investing so much in local support staff.

Hi Darren - if you buy Hikvision products on the grey market please be aware it will not be supported by the U.K. Team under warranty and you cannot engage with tech support

Hikvision have 4 official distributors in the UK, and several sub-distributors. Technical support is provided to anyone who buys from them, but is refused to anyone who buys from unnoficial channels. If you buy online then that is the only route for support