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Thanks for getting back on my message. I had also searched everywhere to find an updated firmware as the one it came with is riddled with bugs but no luck yet. Guess I would have to cut my losses on this one and go for a better PTZ.

Hey There, Did you find the manual for this model ? I also have this camera and am looking for its firmware.

Hi, Were you able to fix this issue at your end ? I have the same NVR and just two of my cameras are set to send emails. They were working fine for a month and sending image attachments everytime a Alarm was activated but now they are sometimes missing attachments dont know what the reason is...

I have 8 cameras installed and 4 of them are PTZ cruisers ( the imou ones ). The problem is I am unable to move the cameras UP and DOWN neither from the NVR, SmartPSS, or the DMSS app. Just the up and down dont work they do move left and right without issue. The only way I am able to move the...

Thanks for your feedback. It seemed to me too that I have been handed over a dead unit and if thats the case then it would be a long process to send it back and get a replacement. If only the vendor has checked the item before shipping it over.

Hope ya`ll doing well. So I bought a HFW3549T1-AS-PV from Aliexpress and just received that today in mail. I first tried to power the camera on by a DC Adapter but the camera would just flicker the light and immediately shutdown. This happened a couple of times and I thought maybe the adapter...

If anyone comes here looking for solution for similar issue first and foremost do check what method you used to add the NVR to the smartpss software. If you added through a direct IP or through search feature then simply remove the NVR and again add the NVR through Serial Number and make sure...

I couldnt find the link to the cameras manufacturer the software shows the version IPG-7920PSS-AI/FD/T6. No this one just has two wires coming out the POE data port and the power port. The installation document that came with the box says this one has audio.

Thanks for your response. I can see it has mic in the setting page but cant seem to hear any audio just a static noise when I open sound. Attached is a screenshot of the settings page.

Hey man, I have bought the same camera and am on the same boat as you now regarding the audio. Just hearing static and cant seem to figure out why the audio doesnt work. Did you manage to find out any info regardng this or fix the audio ? The software on this camera is also a headache at the...