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powered from POE GW Security Yes outdoor Yes hardwire IP static? I think so

Not sure. How do I know if I'm on current version?

I have two ip cameras that worked flawless for years until 3 days ago one of them stopped working. I have no idea what to do. Is it because I have to upgrade the software? I bought the BI software in 2017 or 2018. I'll provide additional information if needed

My BI app only works/connects when i'm at home using wifi. How do I get it to work whenever I'm not at home or using cellular data ios device? I was working fine before. I'm not really good at this stuff. appreciate anyone's help

Do I have to migrate to V5? If I don’t want to, what’s the worse can happen? Sent from my iPhone using Tapatalk

I hope this thread will be on here for a while to help others with same problem in future Sent from my iPhone using Tapatalk

Pm’d Sent from my iPhone using Tapatalk

Thank you. Sent from my iPhone using Tapatalk

If I picked 8881 to be the HTTP port on BI web server, do I put “8881” in the “to” and “from” port range box? Sent from my iPhone using Tapatalk

Still can't get it to work.....

On the "Applications, Pinhole" tab, I selected my desktop as the computer which uses its ip

screen shot of "advance configuration" tab

The first two number of my WAN is 76 so does that mean its public? The Firewall Rule tab is empty bc I didn’t add any rules. I’ll screenshot Advance Config tab when I get home.

What does that mean when you say first two octets? My WAN IP starts with two digit number, followed by a dot, then followed by a three digit number ( XX.XXX.X.XX:8881 ). There's no annual fee to use Blue Iris mobile App right? Also on my desktop I went on canyouseeme.org and entered 8881 as...

This is making me crazy. I can't seem to figure out what I'm doing wrong. Please don't give up on me yet lol

i made sure my ip address on whatsmyip.com matches WAN on mobile app. screenshot of mobile setup screen shot of whatsmyip.com

TonyR, I did the setup on my old laptop and using the same old rule as fenderman suggested. I also deleted and reinstalled the mobile app again, restarted my desktop, triple checked ip on app and desktop. I really appreciate everyone's patience and understanding. I have faith eventually we'll...

1) Yes. I used a 2 digit#. Should i used 3 digits like you suggest? 2) Yes 3) Its blank bc its just an example. I called it blue iris and followed instructions on the link. Still can’t access on when phone on LTE

What is the application type for blue iris? I probably had to choose one from when I had my old laptop

Yes its the Pace 5268ac. And yes this was not an issue before I got this desktop. I thought since laptop was different brand and older, the setup process is different

This is under the "firewall rules" tab. It says I can type in my ip in "destination"

How do I fill in these boxes in order to port forward my desktop ip?

Will do as soon as I get home. I assume there's a section on how to get on mobile app on LTE connection

Even if I created a static ip address?

So I have to port forward whatever the ip is for my new desktop?

My wife and I cannot connect on LTE however have no problems when at home on wifi. I have set port forwarding on. This was not the issue before our new desktop. I had everything working fine on old laptop. I even deleted and reinstalled mobile app as well.

Appreciate the welcome. The brand of my camera are GW coincidentally

Not just a newbie to this site but also to the IP camera world. I'm excited and looking forward to getting help and learn how to get my system up and running. James

I'm brand new in the IP world and want to use the BI app (iphone) outside my house but I don't know how to set it up. Right now it's working when i'm at home. I read that port forwarding is not the way to go. All comments and advice are welcome. Thanks James

Hey guys. I think the solution to my problem is port forwarding. Is there a thread on port forwarding on here? All comments are welcome