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Return the camera, its faulty. We've installed a few of these in the last 12 months and got 2 of that model with that firmware and they cannot be updated. There is also an issue where the audio doesn't work. Hikvision remoted in to look at the first one of these we reported issues with and...

It depends on the PTZ you are using. Most of the smaller PTZ cameras use less than 15 watts but the bigger PTZ Hikvisions for example use alot more, especially when the IR's are in use. In which case you would have no option only to use an injector. What PTZ are you installing ?

We've been seeing this the last 9 months or so with various Hik cams and various firmware versions so I don't think its related to the latest firmware release. So far we're thinking its PoE related within the cams after ruling out the NVR and switch. Can't say for sure but they always come...

Yes thats the one. Can't figure it out. I also tried 5.3.3 and its throwing the same error on all the turrets

This evening I'm trying to upgrade 6 x 2CD2332-I turret cams from v5.3 to v5.4 Every time I try to upload the firmware file it goes from 0% to 99% and then throws that message. Have re-downloaded the firmware a couple of times to rule out corrupt download but no luck. All cams are genuine...

In 3.4.80 is anyone else getting only 1 image attachment in the email alerts ? Just noticed that the attached photo is now full size but there is only 1, whereas on 3.4.62 and previous it was always 3 images attached

Are you referencing the I2 or the E2 ? We have 6 x I2's in the field using 3.4.62 that don't have the gmail problem, SSH works and the additional playback controls are the same. I can't comment on PTZ linkage or format conversion.

I don't see any real advantages to going from 3.4.62 to 3.4.80 on the I2, interfaces are the same, its not fixing anything that I have noticed broken in the I2 or adding in any significant new features. Just a personal view but we haven't bothered to upgrade any client units from .62 to .80

Both camera and NVR are Hikvision so it will be using Hiks own protocol not ONVIF. Its a potential possibility but if they weren't syncing I would assume the time would be just wrong, instead of the seconds going backwards and forwards in an erratic loop.

So I'm having the weirdest issue on one of my client cams, can't figure it out and have never seen the issue before. I get an alert that the camera has gone offline, so I login and see that it is actually online. But when I look at the display time the time is going backwards, then it stops and...

I've installed 2 of these for clients now and the auto tracking won't track a car and read its licence plate. Auto tracking is mediocre at best, on a windy night, rain, leaves etc will have it following and zooming in everywhere no matter how you configure intrusion detection or the region of...

Yeah it does, its frame and bitrate match the main stream. Surely 6144 is enough for a 2mp ptz ?? What I can't understand is why its only when the camera is moving. I mean even a tiny movement causes it to pixelate. For example today a van drove into the loading area, camera tracked it across...

Changed it to 15 for both a few hours ago and am just checking the playback now and its still the same. I really can't figure this one out. When the camera isn't moving the picture is crystal clear day and night. The minute it starts tracking a car or person it gets all blocky

Today I tested DS-7608NI-I2 8P and a DS-7716NI-I4-16P and can confirm both have this problem in playback for the 4mp cams but not the 3mp cams I have. This was a problem in v3.4.6 and v3.4.62 so its not specific to just v3.4.80

Thanks, that did the trick. Never really thought before about the browser cache where Hik was concerned. So 2 days in and the DS-7608NI-I2 is working normally with v3.4.80 apart from a little sluggish playback

I'll try drop the frame rate later today to 15 and see what happens. Wondering if 15fps might be too low for a busy car park. Lets see what happens The whole site is CAT6 24 gauge shielded, with shielded connectors and patch panels. Switch is showing no packet loss (our switches have a feature...

Yep, your right. Must be a change to stop people enabling before they generate a cert. So that just leaves the weird issue of Network settings in the GUI all blanked out.... I have a DS-7716NI-I4 16/P aswell, I might update that and see if it has the same problem

I updated one of our DS-7608NI-I2 8/P (despite Hikvisions RAM warning notice) to v3.4.80 . I'm not recommending anyone else do this just because it worked for me ! Currently its running OK with 2 x 4mp cams connected recording at a bitrate of 16384 constant Couple of items I've noticed which...

Frame rate and Iframe interval are currently set to 25 Its recording to a DS-7716NI-I4 16/P which currently has 7 cameras configured, all 3mp hik turrets at 4096 bitrate via a 48port PoE switch but the PTZ runs with its own PoE injector supply Pixelation is evident when viewing from NVR or...

I've got a PTZ Darkfighter DS-2DF8223I-AEL, first time using this type of camera and I'm getting pixelation on and around moving objects. For example, a car enters the car park day or night and everything around the car becomes pixelated until the car stops. Even if the car is slowly moving...

Can I ask where you purchased yours from ? We had a client interested in one of these and an official Hik reseller quoted us $6087 for it on special order as no one seems to stock them. Got quoted over 10k for the 360 version Crazy money !!

I can't believe it as I bought the I series to be used with a set of 4k cameras for an upcoming project. If it has ram issues for a firmware update now then that could effectively mean future updates for this particular I2 model have ended potentially. How exactly is this rubbish. The I series...

I have a 7608NI-I2 with 2 x 4mp connected and I have this same problem running v3.4.6 and v3.4.62 so I'm also wondering if this is specific to 4mp cams and not the actual NVR firmware ?

On playback on the DS-7608NI-I2 when the photo thumbnails appear under the main playback image, instead of the thumbnail photos I'm getting no resource on all of them. This is playback on a single channel only. NVR has 2 WD Purple 4Tb drives and the system has only 2 x 4MP Hiks connected so...

What I can't believe is that the supposed new I2 version of the NVR already has RAM issues that this firmware can't be used on but the older legacy E2 should have no problems with it ? Hik's firmware updates seem to be going backwards with every release with new bugs

We have an installation of about 16 Hiks running on a PoE switch with UPS, similar setup to you. We started having random connection drops for no reason, only way to get the camera back online was to reboot the switch port the camera was on. What solved it for us was changing the Nic Type...

What model NVR have you got and whats the Firmware version and build

v3.4.1 was just released and it doesn't address the Abnormal Shutdowns, my unit continues to shutdown 4-7 times a day.

No nothing about email in the changelog, and whats worse about v3.4.1 build 151225 is the "Abnormal shutdown" bug is still not fixed. My unit is still shutting down 4-7 times a day. So thats 2 major bugs in v3.4.x that remain unresolved No response from Hikvision....

My supplier has confirmed they were able to replicate this and have other customers reporting the same. They have reported to Hikvision who are investigating and hopefully working on a fix. No ETA when fix will be released however but I'm hoping soon as I had 8 disconnects today. I'm using 2 x...