4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

Discussion in 'What's New' started by fenderman, Mar 14, 2019.

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  1. fenderman

    fenderman Staff Member

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    4.8.6 - March 14, 2019

    • Integration with Sentry Smart Alerts is now ready for public use. Please supply feedback on this exciting venture into AI person detection! This feature is enabled on the Trigger tab in camera properties. When enabled, the camera will still record when triggered, but alerts will be "delayed" until they are verified by Sentry. If verified, the alert will proceed normally (email, etc.) and the alert image will be marked with a Sentry icon in the clips list and timeline views. If Sentry determines the alert is a continuation of a previous alert, you will see an "occupied" logo (a person) appear instead. If Sentry determines there is no reason to alert, this will be logged to Status/Messages.
     
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  2. anijet

    anijet Getting the hang of it

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    So far...……. first alert was a false positive. Happened when camera switched from day to night. Dahua 5231.
    I've emailed Ken.
     
  3. fenderman

    fenderman Staff Member

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    I think you are better off emailing sentry or posting in the sentry section of the forum. Are you sure it was a sentry based alert?
     
  4. anijet

    anijet Getting the hang of it

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    Not sure how to tell if a Sentry alert. The alert came from the camera I set up with Sentry. I'll contact them in the morning.
    Message in BI log:
    Sentry: No image id: An error occurred (ResourceNotFoundException) when calling the UpdateItem operation: Requested resource not found
     
  5. bqz

    bqz n3wb

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    Hi!

    Same error here. Also alerts are not being truly cancelled in BI, despite Sentry announcing the alert is going to be cancelled...
     
  6. Mike

    Mike Staff Member

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    Interesting. Maybe create a thread in their section Sentry
     
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  7. varghesesa

    varghesesa Sentry Rep.

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    ResourceNotFoundException has been resolved. Sorry for inconvenience.

    -- Sam from Sentry
     
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  8. varghesesa

    varghesesa Sentry Rep.

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    Great description. Below is an image of the clip list with Sentry services. As stated above, the Sentry logo marks a clip where human activity was first detected. The red human icon identifies another clip within a close enough time where we believe it is part of the same activity.

    If you have SMS and/or email alerts setup for Sentry cameras... then you will now ONLY receive alerts associated with clips with the Sentry logo, i.e. new human activity events.

    A known issue is the image in the email or alert sent to user is a few seconds behind the actual image processed by Sentry. So the alert one receives may not have a person, however, if you review the clip... you will see a human is detected somewhere in that clip.

    Internally, our mantra is "Stop the nonsense". We hope to reduce false alerts and deliver meaningful alerts. Hope we made one step in the right direction. More to come. Feedback welcome!

    -- Sam from Sentry
    upload_2019-3-15_9-21-28.png
     
    Last edited: Mar 15, 2019
  9. varghesesa

    varghesesa Sentry Rep.

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    Our success is our customer's success. Any and all feedback to Sentry is welcome. Happy to assist in any way.

    -- Sam from Sentry
     
  10. varghesesa

    varghesesa Sentry Rep.

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    Sorry, we resolved the issue. We experienced some growing pains after going live. Your clip list for the corresponding camera should now have icons when humans are detected as seen below.

    upload_2019-3-15_9-38-36.png
     
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  11. varghesesa

    varghesesa Sentry Rep.

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    The only cancellations from Sentry are email and SMS alerts. We do not alter the clips generated by BI. We only add icons suggesting when humans are in the clip. You can now avoid going over clips due to lighting changes or a squirrel running on the lawn. :)

    -- Sam from Sentry
     
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  12. pmcross

    pmcross Getting the hang of it

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    Alerts have improved since this morning, but I am still receiving push alerts from false positives. I imagine that Sentry support is likely inundated since go-live, but I wanted to share this. Also, are there any plans to have the alerts in BI cancelled by Sentry so that all motion events don't show in the alerts?
     
  13. varghesesa

    varghesesa Sentry Rep.

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    We only integrated with SMS & Email alerts. A lot of great feedback from users. In the next release, we plan to integrate Sentry smart alert to all the alert channels, e.g. push notifications. So, if Sentry technology returns True, only then will a push notification for that camera be sent.

    -- Sam from Sentry
     
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  14. Mike Dunne

    Mike Dunne Getting the hang of it

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    will these eliminate false alerts caused by cameras patrolling?
     
  15. varghesesa

    varghesesa Sentry Rep.

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    What is meant by "patrolling"?

    -- Sam from Sentry
     
  16. Walrus

    Walrus Pulling my weight

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    Methinks it means a PTZ camera panning back & forth patrolling an area bigger than its fixed FOV.
     
  17. Mike Dunne

    Mike Dunne Getting the hang of it

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  18. varghesesa

    varghesesa Sentry Rep.

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    Sentry AI is engaged after motion is detected. So if the camera is patrolling, motion will be continuous which would mean BI would always be triggering Sentry or if "re-triggering" is off, I would suspect it would never trigger because motion is continuously detected. Not really sure, but it is clear, turning on motion detection with a moving camera is a bad idea.

    Sentry is contemplating providing an on-prem solution that processes live video real-time for scenarios such as patrolling cameras or cameras placed in high traffic area like a lobby in an office. Still TBD.

    -- Sam from Sentry
     
  19. varghesesa

    varghesesa Sentry Rep.

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    Thanks for sharing video. If the patrolling is user controlled and not continuous, then turning motion on after moving the camera and enabling Sentry should be fine.

    The camera movement is pretty short, so having motion enabled during the move is fine too. At worst, you will get one alert during the motion if the computer vision generates a false alert. BI default re-trigger is 10 sec so camera motion should be over well before the expiration for another trigger.

    -- Sam from Sentry
     
  20. Mike Dunne

    Mike Dunne Getting the hang of it

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    excellent
    what is the pricing?
    I have 14 or 15 cameras do they all go to sentry?
    thanks
    coldair