Hi all,
I have a camera powered with PoE that I use only with Hik-Connect application.
After a series of access with Hik-Connect, it can happen that camera reset. I found in the logs Abnormal Shutdown record.
If I try to access it with browser, I don't have problems. This only happen randomly when I use Hik-Connect app
My configuration is:
Thanks
I have a camera powered with PoE that I use only with Hik-Connect application.
After a series of access with Hik-Connect, it can happen that camera reset. I found in the logs Abnormal Shutdown record.
If I try to access it with browser, I don't have problems. This only happen randomly when I use Hik-Connect app
My configuration is:
- Camera: DS-2CD2146G2-ISU (2,8 mm) (C)
- Firmware: V5.7.13 build 230706
- Hik-Connect app version: 6.0.109.1026
- PoE+ Injector 30W
- Update firmware
- Set encoding to H.256+ (Main stream and sub-stream)
- Enable NTP
- Disable DST
- Check the Network MTU
- Check if DNS is working correctly
Thanks