I purchased one of those PTZ indoor Amcrest's cameras the other day. While I was setting up the cloud profile I noticed it already had an entry for the camera and it wasn't mine? It wouldn't allow me to enter my information so I called support. They told me it looked as if the camera had already been setup by someone else and they referred me to tech support. Tech support told me no problem, they could correct the problem for $69.00. LOL!! The camera I bought was supposed to be new!! I sent it back to Amcrest!