I had ordered the 2mp POE model in March of last year. When I received it they sent me the non POE model and there was a issue where the camera color was like a picture negative. I contacted
Amcrest and they said they would send me the correct model, OK no problem. When I received the replacement it was clearly a used refurb unit instead of a new one like I had ordered. I emailed them and called them and both times they told me it was standard practice to replace defective units with refurbs! Below is a snipit of the email reply I received from Amcrest.
"Hello,
Replacements are processed upon product availability andin most cases the replacement will be manufacturer refurbished.
Best Regards,
Cody A."
I have the entire email chain still saved if anyone needs proof that they are an unprofessional crap company.
And to add insult to injury I had to pay return shipping on the refurb unit to receive a refund.