BI Demo Crashes every hour...

[eyal8r]

Just installed BI as a Demo, got the cams up and running (HUGE shoutout to Fenderman for all the help!). Looks great, except- it crashes every hour. I'm not even sure how I go about diagnosing this?


Windows 10
16gb Ram

Merely running web browser for simple tasks.

Is there an error log somewhere?

Thanks!

 

[bp2008]

You can have BI log to a file, via the Blue Iris Status dialog:

On the Messages tab, there is a checkbox at the bottom. Though I doubt you will get anything useful from here.

Is your system maxing out the CPU or memory for any reason? If BI's memory usage is constantly growing, you might be affected by a memory leak that affects skylake processors using Quick Sync Video via some of the latest Intel drivers.

If CPU and memory usage look good and steady, you may need to report the crashes to the developer. Blue Iris's help file, under the Troubleshooting section, has some information about reporting crashes.

 

[eyal8r]

ok, a couple things-
I've purchased the full version, and it's the latest update. The log file only says "Restarted after unexpected shutdown". There's no reason or explanation. What can I do to correct this?

 

[bp2008]

Are you using hardware accelerated video decoding? Is memory usage growing slowly until you are out of free memory?

 

[eyal8r]

Thanks for the reply. I'm not sure, to be honest. How do I find that out?

 

[fenderman]

Thanks for the reply. I'm not sure, to be honest. How do I find that out?

blue iris options cameras...also in each individual camera settings, what processor are you using?

 

[eyal8r]

No acceleration. On an i7 w/ 16gb ram. I don't think I'm using up all the memory...

 

[fenderman]

No acceleration. On an i7 w/ 16gb ram. I don't think I'm using up all the memory...

i7 is a meaningless term..what exact model..

 

[eyal8r]

Intel i7-3770k 3.50ghz
64-Bit Windows 10
16gb ram

 

[fenderman]

Intel i7-3770k 3.50ghz
64-Bit Windows 10
16gb ram

is this a clean windows install?

 

[eyal8r]

It is not exactly. Custom built machine, had Win 7 on it previously then upgraded to 10. Shouldn't all the software/drivers be clean installed with the BI Installer?

 

[fenderman]

It is not exactly. Custom built machine, had Win 7 on it previously then upgraded to 10. Shouldn't all the software/drivers be clean installed with the BI Installer?

do a clean install...that is a must...use the windows 10 media creation tool....

 

[eyal8r]

Is there a file, or driver that might be damaged/missing in which a clean install fixes? I'd like to avoid the clean install if at all possible...

 

[fenderman]

Is there a file, or driver that might be damaged/missing in which a clean install fixes? I'd like to avoid the clean install if at all possible...

you are wasting your time...a clean install takes under 30 minuets and if you have an SSD you can do it in about 10-15...

 

[eyal8r]

Right... but what about all the settings and programs I've installed- those would all be wiped out, correct?

 

[fenderman]

Right... but what about all the settings and programs I've installed- those would all be wiped out, correct?

You can easily export your blue iris settings...you should not have any other software running on your blue iris machine except maybe at time server and blue iris tools...you should not be using your regular home pc for blue iris...you are asking for trouble and conflicts..

 

[eyal8r]

WOW! I wish I had known that before I purchased it! Ugggghhhh. So, I need to build a separate PC just to run BI? Any specific requirements I need to know about? I might be able to scrap something together for this, but don't want to build the wrong thing.

THANK YOU FOR YOUR HELP!!! I really appreciate it!

 

[fenderman]

WOW! I wish I had known that before I purchased it! Ugggghhhh. So, I need to build a separate PC just to run BI? Any specific requirements I need to know about? I might be able to scrap something together for this, but don't want to build the wrong thing.

THANK YOU FOR YOUR HELP!!! I really appreciate it!

Dont scrap..you can buy a PC for 300...there are about 50 threads discussing PC for blue iris.... using a dedicated PC is common sense... using your personal PC with a patched together os and a bunch of crud will lead to problems. .

 

[eyal8r]

OK will do. I'll search and buy something new. Thank you!

 

[fenderman]

OK will do. I'll search and buy something new. Thank you!

I5-6500 skylake with 3 year warranty can be had for about 300...search the forum for elitedesk and optiplex