Blue Iris Extended Support Auto Renewal

[fenderman]

Fast forward a year - I have access to 5 but am afraid to install it as the overwhelming sentiment seems to show that 5 is not yet stable.

This incorrect. Blue iris has been rock solid since a month or so after release. Understand that that developer adds features with constant updates which can be unstable. Therefore if you install a known stable version you will not have any problems. I have over 20 systems running blue iris 5 flawlessly for almost a year.

 

[MartyM]

Well......finally after several unanswered support tickets and multiple attempts at a password reset I was able to change my password and log in.
Every time I sent a 'forgot password' request the response would arrive several hours later by which time the link would respond with 'expired'.
I kept trying and just now the response email arrived immediately and I was able to change my password.

The overall experience with Digital River/MyCommerce/Share-it has been terrible. I hope Ken from BI reconsiders the choice of payment portal in the future. I emailed BI support with my concerns.

My suggestion to those struggling (SBN, devastator, Dwellonroof) is to keep trying with the password reset request. Maybe their servers were struggling or not maintained and the response emails were being held up. Who knows. But crap service regardless.

I'd rather just manually pay each year to update BI than use this rubbish subscription provider (Digital River).
M

 

[IAmATeaf]

To pay manually you still have to use the rubbish service don’t you?

 

[Dwellonroof]

After several attempts with the email and contact us route I called again and though I got a foreign speaking gal she was able to cancel and said she would email me a conformation which I received the next day.
What an outfit, I'll be glad to be out of that .
We will see for sure when I keep a close eye on my CC statements.

 

[Dwellonroof]

BTW this is the number I called , just keep calling until someone helps you.
(952) 253-1234

 

[vanmat]

You could always manually install the updates from the blue iris website even if it wont auto update.

Doesn't seem to be the case anymore. Without an unexpired extended support and maintenance plan you can't update. You are stuck at whatever the latest version was before your extended support and maintenance plan expired.

 

[fenderman]

Doesn't seem to be the case anymore. Without an unexpired extended support and maintenance plan you can't update. You are stuck at whatever the latest version was before your extended support and maintenance plan expired.

Yes as explained in this and many other threads. The developer stopped giving it away for free has he has been in the past, despite not having to do so.

 

[vanmat]

Yes as explained in this and many other threads. The developer stopped giving it away for free has he has been in the past, despite not having to do so.

 

[Sybertiger]

If you used PayPal simply login and go to "PAYMENTS > Manage automatic payment" to end the autopay. Once you deactivate it will show up in the inactive section of automatic payments.

 

[tibimakai]

So, if I don't pay the renewal fee, I'm not getting the updates?

 

[looney2ns]

So, if I don't pay the renewal fee, I'm not getting the updates?

Yes

 

[tibimakai]

So I'm not able to download the updates from BI site either?

 

[fenderman]

So I'm not able to download the updates from BI site either?

No, if you do, your software will go into demo mode.

 

[fenderman]

Really great that I found that out until AFTER I downloaded and installed the update from the website.
HINT HINT: Might want to add something like 'Installation of this upgrade will put you software in demo mode being your support plan has expired. Continue ? "

Hint hint the developer doesn’t read user forums. Hint hint it’s easy to revert back. Hint hint there are 100 other vms options if you are not happy.

 

[sebastiantombs]

Really great that I found that out until AFTER I downloaded and installed the update from the website.
HINT HINT: Might want to add something like 'Installation of this upgrade will put you software in demo mode being your support plan has expired. Continue ? "

Hint, Hint: You might want to pay attention to the renewal date on the configuration page BEFORE applying an update.

 

[fenderman]

Can't accept constructive criticism I see. Great way to promote and improve a product.

I dont have anything to do with the product. I do have problems with passive aggressive internet trolls hint hint, who like to dish out but cant take it. The developer knows about this issue and is doing nothing. If that bothers you speak with your wallet. You wont.

 

[aaronwt]

Today I paid for the renewal and upgrade to BI5 and then cancelled the subscription. I assume I should be good for next year with updates? I just won't be charged in a year?

 

[TonyR]

Today I paid for the renewal and upgrade to BI5 and then cancelled the subscription. I assume I should be good for next year with updates? I just won't be charged in a year?

If on the BI page "Settings" => "About" in the lower right corner says "Support Expires" on the date a year from the day you renewed, you should be good.

 

[wittaj]

CoreTemp is only telling you about the processor temp and stuff, not actual improvements to the program. If anything it says how great BI5 is with all the additional improvements and doesn't use anymore resources than the previous version. Something we cannot say about Windows from one version to another.

Um let's see - two big improvements from V4 to B5 include the ability to use substreams and DeepStack AI, and dozens of other improvements. Those two alone are worth the price of the new version.

NO WHERE does it say you have to pay for a yearly subscription. You can run BI4 just fine. Or buy BI5 and take all updates for a year and then sit on that version update if you are too cheap to fork out $30.

Here is a clue Sherlock - many here do not run on the most recent version. We find a version update that works and meets our needs and we stay with it until a new update that includes something we want is included.

So if BI4 met that need for you, then stick with it.

How about doing some actual research before spewing out lies....

You can do any updates up to the expiration date on your order (1 year). After that expiration date, you can remain on latest version available to you and it will continue to work with no additional funds needed.

BI has always said that but it wasn't until around May 2020 or so that they started to enforce it.

I wouldn't call it a subscription because you can choose to not pay the $30 and stay on the latest version available to you (based on when your one year is up) or pay the $30 and get updates as they happen for the next year. Many people here are still running version 4 with no trouble and haven't paid in years other than the original purchase.

From the help file (page 216):

A license includes basic support and maintenance which means access to email software support and same-version updates for one year from first activation.

BTW most here do not run the latest version. Once we find a stable version, we stay on it until something is added in an update that makes it worth someone's time to upgrade.

I was on an older BI5 version until the substreams option was introduced - that was a game changer so I updated to that update. Then I sat on that update version until DeepStack came out.

 

[wittaj]

You lied saying there is no improvement between BIV4 and BIV5 and saying that one has to pay an annual subscription. Both of which are flat out lies and I cited examples.... Wait for others to chime in unless they feel you are simply a troll LOL.

MANY people here use substreams and DeepStack - do a search on this forum and other forums and see for yourself how many people are using it. In fact we have people here creating custom models for the use of Deepstack and sharing it here. Look at all the applications out on Github as another example. People are creating and improving it all the time.

You said you bought 2 licenses of BI5 - my apologies if you bought them and don't use them and instead use BI4. Most would assume if you bought it you are using it... I didn't question why you bought 2 licenses and a one year subscription update at the same time. Maybe user error on your part. But if you overbought two many licenses, then take that up with where you bought it. This site is not part of BI.

I really don't see where an apology is necessary....you flat out lied saying there was no improvement from BI4 to VI5 and about the subscription...

Here is the list from BI website of all the updates....that looks like a lot more to me than no improvements....

Updates - Blue Iris Software

Blue Iris updates.

blueirissoftware.com

• Support for NV12 video sources
• Camera settings copy tool
• Right-click access to many common functions from main window icons
• TLS support for MQTT connections
• Export camera details to CSV format
• Status alerts on timed basis WITH immediate notification for specific items
• Dynamic group layout for client apps and browser
• Group layout editor
• DeepStack Status page for testing & tuning
• Custom DeepStack object detection
• Continuous + triggered (or alerted) hybrid stream recording
• DeepStack facial recognition
• DeepStack object recognition
• Support for legacy SeaIO devices for DIO
• iOS Critical Alerts support
• Securely encrypted passwords option
• Instant replay button on the Timeline view
• Asynchronous clip list image retrieval/drawing
• Automatic alert exports to MP4 files
• Now up to 16 possible drives for recording
• Large “hero” images for pop-up toast alerts
• In-app news pages
• ONVIF used to pull all available stream profiles
• Clipboard view to manage video selections and exports
• Motion zone and trigger source database views
• Doorbird camera support
• Support for new Amcrest models ASH21, AS42, etc.
• “camera admin” access without full system admin access
• Main-stream snapshot and alert options
• Updates for upcoming iOS release
• RTSP server added to the web server
• Dual-streams stored to BVR format files for flexible playback
• Automatic switching between main and sub streams for remote viewing
• IPv6 support for web server and camera streaming
• BVR metadata for direct-to-disc overlays, motion rectangles and status bits
• Dual-streaming for high-MP cameras
• New update mechanism offering 2-tracks, frequent or crowd-tested. Update backups may now be kept automatically as well.
• Service code now integrated into main EXE for enhanced reliability
• PTZ preset images may be used for zone editing and previewed on the PTZ presets page
• Pre-trigger time added to email MP4 and push GIF alerts
• Support for DXVA2 and D3D11VA hardware acceleration
• Support for Intel hardware decoding of H.265 and H.264 encoding
• Fill tool for arbitrary shapes on the motion zone edit window
• Action set list items may now be assigned trigger sources and motion zones
• The “wait” action has been expanded with many synchronization options
• Redesigned web server socket code (performance and reliability)
• Redesigned camera streaming socket code
• Convert/Export from UI3 browser interface
• Run software as “viewer only” after demo expires
• H.265 support for newer Wansview and its 100s of compatibles
• PCI compliance when using HTTPS on both LAN and WAN
• HTTP connection keep-alive for server speed and efficiency
• Frame window independent auto-cycle
• Improved A/V sync information saved to BVR for HQ export
• High-FPS group stream options
• New clip view filter options
• More sophisticated edge-vector motion detection algorithm
• Integration with Plate Recognizer for ALPR
• Integration with Sentry Smart Alert technology
• Motion detection for NON movement situations
• Built with renewed Apple iOS push certificates for 2019
• Improved offline activation procedure
• Camera specific profile overrides for ad-hoc triggers/alerts
• Temporary profile changes may be reset when any camera or a specific camera is triggered
• “Talk” audio is now shared from dependent to parent camera for cloned cameras
• Rich push notifications in animated GIF format (iOS)
• Download H.265 clips to iOS app
• Automatic clip storage sub-folder deletion
• Password peek buttons
• Automatic Nest/Dropcam “public page” parsing
• Frame stepping via client apps
• Nvidia CUDA support for hardware accelerated video encoding. See Video Encode and Decode GPU Support Matrix [NEW] for compatibility.
• Nvidia CUDA support for hardware accelerated video decoding of H.264, H.265, MPEG4 and MJPEG
• Client app support for changing clip flags and a ‘delete all’ by camera/date function
• Service manager updated for stability including the ability to task kill BlueIris.exe if necessary
• Alarm data input and stability updates for Foscam 862x and compatibles
• Support for new Google FCM push notifications
• Animated GIF camera source
• Designated group leader/master when cloning cameras
• Option to add camera overlay/graphics to BVR direct-to-disc clips viewed remotely
• Consolidation of webcast JPEG quality setting with the other stream encoder options on Options/Web server
• Key frame FPS display on Status/Cameras
• New UI3 web browser interface, courtesy of Brian Pearce (AKA bp2008) and ruppmeister.
• HTTPS/SSL communication with the blueirissoftware.com website for registration and updates
• Admin command execution per DIO bit set/reset
• Automatic settings backup with multi-day archives
• MQTT IoT server/publish support
• Right-click Status/Connections page ban options
• Viewer/timeline direct date/time input
• PTZ preset images for new UI features
• Hide inactive camera options
• CPU management features: only stream, only decode when required
• High-performance direct-to-disc recording to insure no frames are dropped
• Console will launch the service without the prompt to run again
• Console will update and restart the service, then re-launch the console
• Inactive camera JPEG option, and they now participates in group images
• Hail/Goodbye WAV file option for camera Talk function
• The client apps are able to pull full-resolution JPEG images using the snapshot buttons
• Improved handling of very large files being moved between folders: progress display and cancel-ability
• Assign DIO input bits to PTZ presets for automatic camera movements based on DIO bits
• Database maintenance indicator icon and the ability to manually kick-off the maintenance routine
• Clip move/delete process now posts more readable information to the status/messages log
• Advanced web server configuration page with new auto-ban IP settings
• Doorbird support (Excellent DIY Ring alternative!)
• Status/connections hostname reverse-DNS lookup
• iOS push code integrated, and now sending preview image links
• Status/Messages page now easier to use while being refreshed
• Web server ZLIB deflate compression
• MP4 direct to disc files will now contain the correct H.264/265 headers for compatibility
• Use of Blue Iris website for WAN IP address queries
• De-warping of hemispheric (wall mounted camera)Â BVR files
• De-warping of 360 degree (ceiling mounted camera) BVR files
• Stability updates for Sealevel Ethernet devices
• HLS camera source option
• More and higher resolution system tray icons
• Time-lapse option with BVR Convert/Export
• FPS limit /image/ requests per user
• ReoLink support via RTMP
• Amazon Echo integration
• Browser maintains secure session through PC/software restart
• Web server virtual folder
• Updated Email Send components
• FLAC lossless audio compression for BVR files
• FLAC lossless audio compression for client apps and ActiveX
• H.265 camera support including direct-to-disc and MP4 export
• DIO handling moved to thread and better able to handle Ethernet device reconnections
• Analog/USB signal loss behavior now similar to Network/IP cameras
• DIO output alert duration independent of trigger duration
• Set/manage temp file location
• Camera group cycle
• Send group images to email/sms alerts
• Separate Post profile settings for FTP vs Folder
• Custom PTZ HTTP commands
• Add New Camera window
• RTMP, RTMPS, Flash camera sources, providing Nest, Dropcam compatibility!
• Alert JPEG file management options
• Clip storage status page
• Magic wand button to set schedule page common presets
• Multiple motion detection algorithm options
• Intel hardware decoding post processing acceleration options
• Intel hardware decoding used for BVR playback
• Skip dead-air during timeline playback
• Large object (scene or lighting change) cutoff/detector reset
• Support for camera Event stream to monitor for camera-based motion detection or triggering
• FPS matching for /image/ requests
• Motion zones, multiple hot spot regions
• Trigger based on motion zone independent of recording
• Line crossing/zone movement detection
• Rotate and flip video with direct-to-disc recording
• PTZ speed control
• PTZ preset cycle button on main window
• Better management of overridden motion detection masks
• Intel HD H.264 hardware decoding
• Extended and Priority support plan options
• Audio streaming in group and group cycle views
• RTSP audio back channel support
• Open Network Video digital output support
• Open Network Video motion trigger support
• MP4 export without re-encoding
• Enable/disable email/ftp servers
• Auto-protect flagged clips/alerts and alerts belonging to protected clips
• BVR resume/append capability
• Updated security certificates for iOS push notifications
• Visualize clip FTP backup and convert/export queues with progress meters
• Shadow and highlight elimination from motion detection
• Test recorded video through the motion and object detector
• Object detection for multiple objects and distance traveled measurement for triggering
• Motion detection algorithm now uses Gaussian mixture background subtraction
• Foscam FI98xx triggered motion detection
• Network camera discovery for ONVIF cameras
• Data-driven network camera make/model list and default settings
• Per-profile video and JPEG folders and filenames
• Per-user, per-camera new alert counters
• Default “admin” user for local PC console sessions
• Split camera audio between multiple cameras
• SeaLevel Ethernet DIO support
• Option to fire alerts for camera re-triggers
• Client app Alerts list will now show each camera’s most recent alert at the top of the list
• PTZ button HTTP or script events
• Auto-protect clips with motion
• HTTPS supported in the ActiveX control
• Remote access connection wizard
• Pseudo-DNS service via blueiris.pro
• Enhanced timing and audio/video synchronization options
• Bulk clip conversion/export
• UPnP router port forwarding configuration