Yep, I think it is fairly obvious LOL.
Who else would say they bought 2 licenses and a subscription update and then say they are using the Demo version of BI5...
It is clear they have no idea how substreams are used....
It is clear on a lot of things LOL....
Probably is.
On the other hand, could just be someone who doesn't know the ins and outs of BI and maybe they are not very tech savvy. In this instance the complaint seems tp be with Digital River....I could be mistaken but I have bought other software arrangents through that provider (I think??) and have had issues before....I want to say it was Quciken, some time ago......and it was a nightmare. So there could be truth in what they said. None of us are strangers to POOR customer support or shady fine print in subscriptions (another reason I try and NOT do subscriptions whenever I can).
All sorts of stuff to muck us up in the computer world out there.....
I am trying to learn the INs and OUTs of Brightsign interfaces for work and MAN.....I have been playing with video, TVs, AV and computers for decades but just when I think I know the deal with it all, Brightsign says "not so fast, smartass!" LOL-- LEARNING CURVE!!!!! And i have asked what probably seem like DUMB questions on forums and to tech support....a lot of them....LOL
WITTAJ, you have personally helped me MANY times in your answers and offering FAST help.....I owe a HUGE debt to you and others here for the help...without it, I wouldn't have my BI system running.......YOU (and others here) KNOW YOUR SHIT!!!!! THANK YOU for sharing so openly of your knowledge.....seriously!
That said, my BI system is just a small part of everyday life...I am fascinated by BI and how much it does...LOVE IT....and once Isit down nehond the interface or at this forum, I find myself trying new stuff ...sometimes with not great outcomes.....LOL......but often simply run out of time to do much.
Honestly...."they have no idea how substreams are used" doesn't mean its a troll....LOL....I have a very low understanding of them myself and I am very much NOT a troll....just ig'nernt when it comes to BI and surveilance cams in general....trying to learn though! Only so much time in a day.
I am STILL trying to decide what camera to try next to upgrade from the brillcams I have.....great basic cameras, but as you pointed out to me, not great as far as clarity/detail at night up close.....I have sat down a few times to try and decide what to go with, that works with BI, mounts the way I need it and wont break the bank.....and I start reading yours and others advice here and I get.....overwhelmed.....and I kick the can down the road again.....LOL
I am being exposed to AXIS security cameras (ugh......that sounds wrong...LOL...not "exposed" per se.....dirty minds!) as a sidebar at work, and man......they are ok for what they are doing (zoom rez sucks), but their software sucks eggs at times.....LOL...makes me appreciate BI (and the support base it has with y'all) even more!
So to all, please be somewhat gentle when newbies like me ask dumbass questions.....some may be trolls, but the rest of us are just trying to learn.....y'all didint come out of the womb knowing this stuff....it took time and practice.....lots of both.......we'll get there.....and in the meantime I hope I can still reach out to the more learned folks here with "dumb" questions and scenarios and not be seen as a troll or worse.
Sorry to go long.....mouth (finger) diarrea.....just putting my newbie two cents out there. Thanks for listening (reading) with an open mind.
Now, let me get back to being overwhelmed...LOL