I just purchased and upgraded my Blue Iris Version 3 to version 4 and now it keeps crashing. Typically the crashes occur around 1-2 minutes after starting the APP.
If I am running it in the system tray it often just disappears and crashes without any notice. If I do not run it in the system tray, either the app crashes OR, all the cameras stop recording and the camera area freezes (either shows all black or timer stops and all cameras freeze in time)
I have tried installing the 32 bit version but no difference. I even tried enabling and disabling running it as a service. Also, I removed all the DB files, but to no avail. It is worth noting that I did import the settings from my previous version 3, but beyond that the install is as Fresh as it gets.
Here's my Blue Iris Info:
Support data:
Version: Release 4.3.5.0 x64
Service: Yes
Name:
Email:
Support: Basic
Expires: 5/6/2017 4:55:17 PM
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz [18%]
RAM: 703.2M
I did check the event viewer and here are the 2 errors generated related to the crash:
Log Name: Application
Source: Application Error
Date: 5/8/2016 4:58:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Faulting application name: BlueIris.exe, version: 4.3.5.0, time stamp: 0x572a7757
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cc16f5
Exception code: 0xc0000005
Fault offset: 0x0003b55f
Faulting process id: 0x10dc
Faulting application start time: 0x01d1a96bb027e606
Faulting application path: D:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.124862800Z" />
<EventRecordID>35645</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>10dc</Data>
<Data>01d1a96bb027e606</Data>
<Data>D:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 5/8/2016 4:58:36 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Fault bucket 108146632406, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: BlueIris.exe
P2: 4.3.5.0
P3: 572a7757
P4: ntdll.dll
P5: 10.0.10586.122
P6: 56cc16f5
P7: c0000005
P8: 0003b55f
P9:
P10:
Attached files:
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef
Analysis symbol:
Rechecking for solution: 0
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Report Status: 0
Hashed bucket: 5c137bb327ddab9959998be0b8e296d8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.956812400Z" />
<EventRecordID>35646</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>108146632406</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>0</Data>
<Data>5c137bb327ddab9959998be0b8e296d8</Data>
</EventData>
</Event>
If I am running it in the system tray it often just disappears and crashes without any notice. If I do not run it in the system tray, either the app crashes OR, all the cameras stop recording and the camera area freezes (either shows all black or timer stops and all cameras freeze in time)
I have tried installing the 32 bit version but no difference. I even tried enabling and disabling running it as a service. Also, I removed all the DB files, but to no avail. It is worth noting that I did import the settings from my previous version 3, but beyond that the install is as Fresh as it gets.
Here's my Blue Iris Info:
Support data:
Version: Release 4.3.5.0 x64
Service: Yes
Name:
Email:
Support: Basic
Expires: 5/6/2017 4:55:17 PM
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz [18%]
RAM: 703.2M
I did check the event viewer and here are the 2 errors generated related to the crash:
Log Name: Application
Source: Application Error
Date: 5/8/2016 4:58:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Faulting application name: BlueIris.exe, version: 4.3.5.0, time stamp: 0x572a7757
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cc16f5
Exception code: 0xc0000005
Fault offset: 0x0003b55f
Faulting process id: 0x10dc
Faulting application start time: 0x01d1a96bb027e606
Faulting application path: D:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.124862800Z" />
<EventRecordID>35645</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>10dc</Data>
<Data>01d1a96bb027e606</Data>
<Data>D:\Program Files\Blue Iris 4\BlueIris.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 5/8/2016 4:58:36 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: pcoffice
Description:
Fault bucket 108146632406, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: BlueIris.exe
P2: 4.3.5.0
P3: 572a7757
P4: ntdll.dll
P5: 10.0.10586.122
P6: 56cc16f5
P7: c0000005
P8: 0003b55f
P9:
P10:
Attached files:
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef
Analysis symbol:
Rechecking for solution: 0
Report Id: ae7d54ff-1929-43e7-b83f-7b104b7c6553
Report Status: 0
Hashed bucket: 5c137bb327ddab9959998be0b8e296d8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-08T20:58:36.956812400Z" />
<EventRecordID>35646</EventRecordID>
<Channel>Application</Channel>
<Computer>pcoffice</Computer>
<Security />
</System>
<EventData>
<Data>108146632406</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>BlueIris.exe</Data>
<Data>4.3.5.0</Data>
<Data>572a7757</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.122</Data>
<Data>56cc16f5</Data>
<Data>c0000005</Data>
<Data>0003b55f</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\name\AppData\Local\Temp\WER5811.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_f891d11d69d899bb849b44554b2a1d273841_e74d39e9_15425aef</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ae7d54ff-1929-43e7-b83f-7b104b7c6553</Data>
<Data>0</Data>
<Data>5c137bb327ddab9959998be0b8e296d8</Data>
</EventData>
</Event>