You are confused. This forum has no affiliation with blue iris other than reselling the BI software. If you purchased blue iris from this forum store blue iris support would have no way of knowing that unless you registered the software. This is user error on your part. Dont blame blue iris support. You can easily find you ipcamtalk orders in the ipcamtalk store.I have been experiencing the same issue. I tried looking at My orders here and there weren't any orders listed at all??. I know I made at least 1 order Cuz I have the tools with IPcamtalk all over them LOL. The auto reply I did get from BI, said go to ecommerce.something? I would have to look that up. Any way They are a service like digital river. . They did a search for any transaction in every email I have and came up with NADA!! That answer sure is hard to accept when, I had copy's of other transactions with them (PP funds were used) Last place I have to check if my a Credit card was used.
Good Luck Mike/Ez
Yes and you need to paste that info into your email. Use a gmail account.I tried the email support link but all that does is create a message on your clip board to past in an email. I will try to email them from another email account.
Pro tip: Anytime you buy a licensed product with a digital download, email yourself the the License key in a seperate email. Make reference to the name or version of the software in the email. Like I've emailed myself stuff like " Dell XPS 15"laptop Win7 Pro - XXXX-xxxx-xxx-xxxx- and so forth.....I have been emailing support about my license multiple times over the last few months with no reply does anyone know why? Or can point in a way to get a hold of them.
Thanks
George.