Cam config problem BI Fails to connect to Hikvision cam Error code 80002726

[adamdylan]

Hi there!

Have a Hikvision DS-2CD2142FWD-IS which I can not get connected to BI
Error code 80002726 (failed to connect)

I have updated cam firmware to latest via sadp and it works fine Hikvision live view
Also went through a lengthy vid ensuring the cam was not the problem

On Bi IP cam config Address section all seem correct as compared to hik live view
When I hit "inspect camera" in BI cam/video nothing seems to happen.

(Oh and BI can see the cam recognizing the name top left of the no signal window)

Any ideas guys
thanks
Adam

 

[SouthernYankee]

1) How is the camera set up on the network, wireless or wired ?
2)Does the data flow from the camera to BI pass thru the router ?
3)How are you providing power to the camera?
4)What is the length of the ethernet run ?
5)Did you desk test the camera with a short premade cable ?
6)Did you make the ethernet cable ?
7) is the camera IP address static
8) is the IP address on the same subnet as BI

 

[adamdylan]

SOLVED...

Thanks very much for your reply Southern Yankie !!!!!

For anyone else with the same prob just reinstall the camera without specifying the model in the :
camera/video /configure / make model section
"inspect now" button and dont put in the camera model

mine now shows under "Make and Model" "RTSP h.s64/Mjpg/Mpeg4" and works ok!