One of two DS-2DE2A404IWDE3 cams (and 8 Hikvision cams in total) has suddenly gone "offline" and nothing I have tried will bring it back. What have I missed - or is it looking like a camera fault? The others all continue to work normally.
It's about 6 months old and was working fine until it dropped off. Neither iVMS-4200 nor SADP Tool sees it as an online device. IE won't connect to its web page. Rebooting software and the connected POE switch, ethernet hub and hard-wired router mesh node hasn't helped. I have also switched cables around between hub ports in case one was faulty and I have tested all the connected cables apart from the one which comes through the outside wall. It definitely has the right IP address - at least it was right yesterday. I have a static IP and no NVR - the cameras record to internal SD cards.
Unfortunately, it's the high one and I'm not man enough to get up there even if I had the right ladder so it means a call-out. But before I do that, is there anything I might have missed?
It's about 6 months old and was working fine until it dropped off. Neither iVMS-4200 nor SADP Tool sees it as an online device. IE won't connect to its web page. Rebooting software and the connected POE switch, ethernet hub and hard-wired router mesh node hasn't helped. I have also switched cables around between hub ports in case one was faulty and I have tested all the connected cables apart from the one which comes through the outside wall. It definitely has the right IP address - at least it was right yesterday. I have a static IP and no NVR - the cameras record to internal SD cards.
Unfortunately, it's the high one and I'm not man enough to get up there even if I had the right ladder so it means a call-out. But before I do that, is there anything I might have missed?