Camera freezes DS-2DE2A204IW-DE3

Discussion in 'Hikvision' started by akiisi, Jan 8, 2019.

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  1. akiisi

    akiisi n3wb

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    Im on a project that has 4 camera (DS-2DE2A204IW-DE3) they are set to always tour if there is a reboot or a power loss then the cameras freeze to tour mode and wont move. As VMS im using Wisenet Wave.
    Only thing at this which fixes it is: Deleting the camera from the software and rebooting it, then setting it again. what could cause this?

    ps. My client wants the cameras to tour
     
  2. fenderman

    fenderman Staff Member

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    touring camera is pointless unless someone is there watching them 24/7 and even then a generally a bad idea.
    If the solution requires deleting the camera in the VMS then its a vms issue. Test by taking the vms out of the equation.
    Wisenet wave is rebranded nxwitness check with them.
     
  3. akiisi

    akiisi n3wb

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    They are touring because, all the cameras are constantly recording. if the touring is not on the cameras works like a charm. The cameras are monitoring horses at stables. it makes it easier to check the horses without hassling on the phone. Also two cameras are for security reason. i will be contacting them