Can not get anyone to answer me for months

Rowboat23

n3wb
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Sep 4, 2019
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Hi,
About 3-4 months ago I built a new computer for my Blue Iris system. I backed up and transferred my install to the new computer. I was having some issues with it and decided to start clean. When I started with a new install I can not get Sentry AI to change over my subscription or even answer one of my emails on what my options are. I have a new ID number now and just wanted to switch it over but after 10 messages, both through email and on there site I can not get them to respond. Not sure if someone monitors this site that can help me or if there is a way to change my id to my old one in Blue Iris. I really enjoyed the software/alerts up until this point. Any help would be greatly appreciated.
 

fenderman

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Hi,
About 3-4 months ago I built a new computer for my Blue Iris system. I backed up and transferred my install to the new computer. I was having some issues with it and decided to start clean. When I started with a new install I can not get Sentry AI to change over my subscription or even answer one of my emails on what my options are. I have a new ID number now and just wanted to switch it over but after 10 messages, both through email and on there site I can not get them to respond. Not sure if someone monitors this site that can help me or if there is a way to change my id to my old one in Blue Iris. I really enjoyed the software/alerts up until this point. Any help would be greatly appreciated.
@varghesesa or @SentryAI should be able to help. Have you tried simply canceling your first account then starting over?
In the past sentry has been very responsive to my emails.
 
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Rowboat23

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@varghesesa should be able to help. Have you tried simply canceling your first account then starting over?
In the past sentry has been very responsive to my emails.
I still have 5 months left on my subscription so I wanted to transfer my subscription to the new ID number.
 

varghesesa

Sentry Rep.
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Sorry for the slow response via support. It's unacceptable and we are working to improve support. Glad to hear you are back up.

-- Sam from Sentry
 
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