Can not get anyone to answer me for months

Rowboat23

Rowboat23

n3wb
Sep 4, 2019
4
4
NJ
Hi,
About 3-4 months ago I built a new computer for my Blue Iris system. I backed up and transferred my install to the new computer. I was having some issues with it and decided to start clean. When I started with a new install I can not get Sentry AI to change over my subscription or even answer one of my emails on what my options are. I have a new ID number now and just wanted to switch it over but after 10 messages, both through email and on there site I can not get them to respond. Not sure if someone monitors this site that can help me or if there is a way to change my id to my old one in Blue Iris. I really enjoyed the software/alerts up until this point. Any help would be greatly appreciated.
 
Rowboat23 said:
Hi,
About 3-4 months ago I built a new computer for my Blue Iris system. I backed up and transferred my install to the new computer. I was having some issues with it and decided to start clean. When I started with a new install I can not get Sentry AI to change over my subscription or even answer one of my emails on what my options are. I have a new ID number now and just wanted to switch it over but after 10 messages, both through email and on there site I can not get them to respond. Not sure if someone monitors this site that can help me or if there is a way to change my id to my old one in Blue Iris. I really enjoyed the software/alerts up until this point. Any help would be greatly appreciated.
Click to expand...
@varghesesa or @SentryAI should be able to help. Have you tried simply canceling your first account then starting over?
In the past sentry has been very responsive to my emails.
 
Last edited:
Sorry for the slow response via support. It's unacceptable and we are working to improve support. Glad to hear you are back up.

-- Sam from Sentry
 
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