Can't connect to BI on LTE (at&t)

jameshtx

jameshtx

Young grasshopper
Jun 5, 2017
31
2
Texas USA
My wife and I cannot connect on LTE however have no problems when at home on wifi. I have set port forwarding on. This was not the issue before our new desktop. I had everything working fine on old laptop.

I even deleted and reinstalled mobile app as well.
 
jameshtx said:
My wife and I cannot connect on LTE however have no problems when at home on wifi. I have set port forwarding on. This was not the issue before our new desktop. I had everything working fine on old laptop.

I even deleted and reinstalled mobile app as well.
Click to expand...
You need to modify the port forward for the desktop...likely has a new ip and double check the port is correct.
 
Here ya go....back on your Blue Iris server, good ol' built-in 'Help':

BI_webserver-help.jpg
 
jameshtx said:
Will do as soon as I get home. I assume there's a section on how to get on mobile app on LTE connection
Click to expand...

BI mobile app, both iOS and Android, has a "?" on Main screen which takes you 'About' where there's 'Help' and 'Getting Started'.
 
fenderman said:
Yes...also see VPN primer for newbies thread
Click to expand...

How do I fill in these boxes in order to port forward my desktop ip?
2n7e5g8.jpg
 
+1 to what @fenderman said. You said in post #1 "...This was not the issue before our new desktop. I had everything working fine on old laptop."
Did you set that up the first time?

I recognize the AT&T format. They call them "pinholes" and they are a pain to set up. I guess they reference a 'pinhole' as a way through the firewall. Leave it to AT&T to take a word or method that works or worked OK for eons and change it for some reason.
 
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If you are still struggling after just changing the old rule/pinhole as suggested by @fenderman , may I suggest this:

Go to this AT&T uVerse support article here , select your modem/router in the dropdown and read the applicable article.
Yours looks like either a Motorola NVG589 or Arris (Pace) 5268AC...those are the only 2 from AT&T I've seen, I personally have CenturyunLink.
 
TonyR said:
If you are still struggling after just changing the old rule/pinhole as suggested by @fenderman , may I suggest this:

Go to this AT&T uVerse support article here , select your modem/router in the dropdown and read the applicable article.
Yours looks like either a Motorola NVG589 or Arris (Pace) 5268AC...those are the only 2 from AT&T I've seen, I personally have CenturyunLink.
Click to expand...

Yes its the Pace 5268ac. And yes this was not an issue before I got this desktop. I thought since laptop was different brand and older, the setup process is different
 
jameshtx said:
Yes its the Pace 5268ac. And yes this was not an issue before I got this desktop. I thought since laptop was different brand and older, the setup process is different
Click to expand...
the setup process for port forwarding has nothing to do with the laptop vs desktop, its exactly the same.
 
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