DS-2CD2032F: E-mail Suddenly Stopped Working

[Domer82]

I installed a Hikvision DS-2CD2032F-I about a month ago and got it all configured to detect motion events, take a few snapshots, and e-mail them to me (as well as record video clips to my NAS). But yesterday, the e-mails suddenly stopped. I logged into the camera (remotely, over the Internet from my office) and clicked on the "Test" button and it immediately generates a message stating, "Failed to connect the test server."

I haven't changed ANYTHING on the camera, my router, or my NAS; it just stopped working. I can obviously access the camera remotely without any problem and I can see live video.

Anyone have any ideas?

 

[fenderman]

I installed a Hikvision DS-2CD2032F-I about a month ago and got it all configured to detect motion events, take a few snapshots, and e-mail them to me (as well as record video clips to my NAS). But yesterday, the e-mails suddenly stopped. I logged into the camera (remotely, over the Internet from my office) and clicked on the "Test" button and it immediately generates a message stating, "Failed to connect the test server."

I haven't changed ANYTHING on the camera, my router, or my NAS; it just stopped working. I can obviously access the camera remotely without any problem and I can see live video.

Anyone have any ideas?

If using gmail, there is a thread discussing this for the NVR, likely the same issue.

 

[Domer82]

I don't have an NVR. The camera is just connected to my LAN and set up to record snapshots and video clips to my NAS.

 

[mlapaglia]

The NVR and camera both talk to google the same way.

 

[Domer82]

OK, so what is the issue? Can someone point me to that thread?

What's baffling to me is that this was working fine for a month. I changed nothing in my system and it just stopped working.

 

[mlapaglia]

https://www.ipcamtalk.com/showthread.php/10940-GMAIL-Failure-Anyone-Else

Google turned off SSL encryption for communicating with their smtp servers. It requires the newer (and stronger) TLS encryption now. The Hikvision equipment doesn't talk TLS, only SSL.

 

[Domer82]

OK, I tried that - I enabled access for less secure apps in the Gmail account but it still fails. If I disable SSL in the camera settings, it simply gives me an error message of "Testing Failed". So it doesn't work with SSL enabled or disabled, even with the Gmail account set to enable access for less secure apps.

Also, that thread was dated November of last year, so it doesn't explain why the camera was able to work for most of the months of May and June and just suddenly stopped working yesterday.

 

[mlapaglia]

Look at the end of the thread: http://googleappsupdates.blogspot.ro/2016/05/disabling-support-for-sslv3-and-rc4-for.html

 

[fenderman]

OK, I tried that - I enabled access for less secure apps in the Gmail account but it still fails. If I disable SSL in the camera settings, it simply gives me an error message of "Testing Failed". So it doesn't work with SSL enabled or disabled, even with the Gmail account set to enable access for less secure apps.

Also, that thread was dated November of last year, so it doesn't explain why the camera was able to work for most of the months of May and June and just suddenly stopped working yesterday.

Read the last 10 posts of that thread - its not the same issue as the beginning of the thread. You will see this link.
http://googleappsupdates.blogspot.ro/2016/05/disabling-support-for-sslv3-and-rc4-for.html

 

[Domer82]

Ah, OK. That explains it perfectly. Thank you.

So am I just out of luck now or is there some other free e-mail that still works with Hikvision cameras?

 

[2pi]

btw:

for 2CD2142FWD-IS


TLS support is already within firmware and works with gmail:


but build 5.4.0 is actually no longer available ...

So looking forward for next official build...

 

[ehaneber]

I just purchased a 2CD2142FWD-IS (US version) and I need TLS support to get my gmail working again. Does anyone have 5.4.0 available to download? Or is it best to just wait for the next official build?

Thanks

 

[2pi]

See

https://www.ipcamtalk.com/showthread.php/10871-firmware-5-4-0-for-R6-anyone-tried?p=100372&viewfull=1#post100372

And read full thread for more details....

 

[aedq]

Hi I have the same issue but with various hikvision devices including nvrs, dvrs and ip cameras.
Is there any other smtp server that i can use with hikvision devices?, Has someone tested hotmail, yahoo servers?
thanks for your support.
Best regards

 

[ehaneber]

Quick update - I updated the firmware on my 2CD2142FWD-IS (US version) to version 5.4.0 that has TLS support and my email alerts using gmail are now working.
Thanks for your help,

 

[Domer82]

But no new firmware for the DS-2CD3032F yet.

 

[Domer82]

For some unknown reason, Gmail suddenly started working again yesterday on my Hikvision DS-2CD2032F. I didn't change anything in my system; e-mails simply started arriving again when motion was detected. So apparently this isn't related to Gmail ceasing support for SSL (unless they inexplicably resumed support). Anyone else seeing the same thing?

 

[aster1x]

Yandex and gmail started working again!!!!

 

[estecores]

Did anyone solved this issue?

 

[Domer82]

No. As a matter of fact, even though e-mail suddenly started working again several weeks ago, it inexplicably stopped working again last week. All of my other IP cameras continue to work just fine - only the Hikvision camera is affected.