DS-2CD2032F: E-mail Suddenly Stopped Working

[sidguess]

Can anyone tell me where I can get the firmware for DS-2CD3132-i It doesn't appear to be on hikvision site. Been searching web for hours but can't find anything. I need it to fix gmail issue thanks

 

[alastairstevenson]

What version of firmware do you currently have on the DS-2CD3132-I ?
The only place I've seen specific support for that model is on the CN website, latest is 5.3.0, which won't fix the gmail problem.
http://www1.hikvision.com/cn/download_more_714.html

 

[sidguess]

Thanks I guess if the latest version doesn't fix it then I'm out of luck. Any suggestions for options? Thanks

 

[estecores]

do you thnik any of this options will work?

"SMTP configuration of google apps":
https://support.google.com/a/answer/176600?hl=es

 

[pitman]

Hi,

I join your conversation, because I had the same problem and I was able to fix it.

First:
You need the new Firmware 5.4.0.
You can get it here:
http://www.hikvisioneurope.com/portal/index.php?dir=Product Firmware/Front-ends/01--IPC/R0 platform(2xx2)/

After the installation you have to enter the following in the email-Tab:
SMTP Server : smtp.gmail.com
SMTP Port : 587
Email Encryption : TLS
STARTTLS: enabled
Authentication: enabled
Username : (gmail address)
Password : (gmail app password)

Important: You have to create a specific gmail-app-password in the security-settings of your gmail-Account.

And tadaa, it works again.