DS-2CD2232-I5 hung and needs factory reset?

[thosirl]

Hi all,
I've got a DS-2CD2232-I5, which is now uncontactable and trying to see if I can do a factory reset.
It's powered with POE, and I can see it getting link light and powering up, can also see the red light coming off it.
It had been set with an IP but is not longer responding, it's also not responding on the default IP.
I've tried scanning for devices using SADP, but it doesnt find anything.

Any suggestions how I can reset it? I cant find any reset button or documentation if this is possible.

Any suggestions?

Tom

 

[Del Boy]

Hi all,
I've got a DS-2CD2232-I5, which is now uncontactable and trying to see if I can do a factory reset.
It's powered with POE, and I can see it getting link light and powering up, can also see the red light coming off it.
It had been set with an IP but is not longer responding, it's also not responding on the default IP.
I've tried scanning for devices using SADP, but it doesnt find anything.

Any suggestions how I can reset it? I cant find any reset button or documentation if this is possible.

Any suggestions?

Tom

Did you do anything to the camera? Like try to update the firmware? Seems odd for it to all of a sudden die like this.

 

[java]

I'm experiencing the exact issue !! A few weeks ago the camera (DS-2CD2232-I5) went unresponsive. The symptoms are the same as described by thosirl. I'm very sad and I have doubts about quality of Hikvision cameras. Some details :
1. The camera is installed outside
2. The temperature was below 0 (approximately -5...-8)
3. Before total loss the camera has shown a white image (just a plain white colour), the time on image was working. At this point I restarted the camera and it went fully unresponsive.

Any help will be greatly appreciated.

 

[alastairstevenson]

To check if there is any activity within the camera - can be done without pulling it down:
If the camera is on NVR PoE ports you need to connect your laptop/PC to a spare PoE port.
Set the PC IP address to 192.0.0.128
At a command prompt use 'ping -t 192.0.0.64' and power-cycle the camera (on PoE unplug the camera Ethernet cable briefly).
Watch for any responses.
Normal is 2-3 responses a few seconds after power on, with no repeats.
Then ping the camera at its normal IP address, which if on a PoE port will be shown on the NVR web GUI for the port in question.
Run SADP and see if the camera shows up.

 

[java]

alastairstevenson, I did what you said, no luck. By the way, camera is connected to a PoE switch - SF302-08P. Also I tried to power it on using passive PoE, it seems that the camera is working (IR leds are briefly on when I power it on), but it is unresponsive as usual.

 

[fenderman]

alastairstevenson, I did what you said, no luck. By the way, camera is connected to a PoE switch - SF302-08P. Also I tried to power it on using passive PoE, it seems that the camera is working (IR leds are briefly on when I power it on), but it is unresponsive as usual.

Bring it inside and test it with a short cable run.

 

[java]

Just for general information, I solved the problem. I don't know why but the camera lost its network settings (the time and other settings were ok). I've used wireshark in order to detect camera's new IP. It is working fine since then.

 

[alastairstevenson]

Run SADP and see if the camera shows up.

Much easier with SADP - it will find Hikvision devices on the same wiring but different IP segments, and allow network settings changes, given valid admin credentials.

 

[whoslooking]

90% of the time, when a Hik cam goes offline it's down to poor termination of the rj45 or using cheap CCA cable on runs longer than 40m.

 

[Jack B Nimble]

quote: "I'm very sad and I have doubts about quality of Hikvision cameras".

I would not make that statement on the largest manufacture of security cameras in the world if my Chinese grey market camera gave me issues. Kind of like all trees are useless because you can't sharpen your pencil.