DS-2CD2342WD-I Password reset

Ok. That version of firmware is too new to have the ability to extract the configuration file by that method, unfortunately.
The vulnerability was fixed after being widely exploited.
 
Ok. That version of firmware is too new to have the ability to extract the configuration file by that method, unfortunately.
The vulnerability was fixed after being widely exploited.
Thanks Alistair for getting back to me
I'm presuming its Mail HikVision who I seem to recall last time were unhelpful as I have no proof of purchase or I have an expensive paper weight ?
any other options ?how are pwd's set after a pwd reset - surely there must be a default pwd ??
 
After a 'reset to factory default settings' the camera goes to the 'inactive' state, which then requires a new admin password to be created to change it to the 'active' state.