DS-2CD3345-I Factory Reset

[Kudrow]

Hi all,

Would anyone be so kind enough to inform me if there is a hidden reset button internally on the DS-2CD3345-I?

I cannot recall the GUI password however the camera still works and authenticates in the NVR.

I need to factory reset the camera as for some reason, it will not show the sub stream anymore.

I can still view the main stream via the NVR so the NVR is still authenticating via the Hikvision protocol, but I do not know what that password is.

Many thanks!

 

[alastairstevenson]

cannot recall the GUI password however the camera still works and authenticates in the NVR.

If still working OK on the NVR ...
Assuming a Hikvision NVR, you could use the NVR web GUI Maintenance menu to Export the IPC configuration, load the file (it's in Excel form) into Excel or equivalent, and inspect the camera passwords.
They are in plaintext.

 

[Kudrow]

Turns out that the NVR cannot see the cameras (authentication/bad password). So now I have 7 of these cameras which are grey market eBay specials. It would seem the only way I reset the password is via the XML file which I am sure I am not able to obtain through official Hikvision channels.

Can anyone confirm? Am I able to recover with English firmware and TFTP. Does anyone have the firmware?

I'm happy to pay someone to assist with this (Paypal).

 

[alastairstevenson]

This forum member - if still around (last here Mar 6th) - has helped a few people out with password resets : Hikvision camera admin password reset tool

 

[alastairstevenson]

So now I have 7 of these cameras which are grey market eBay specials.

I'm a bit confused.
Just to confirm the problem - these are cameras that you have bought on eBay, but can't get connected to the NVR as you don't know the camera password that the seller may have used for one of them, or all?
You said you could see Live View on the NVR. Does this mean they worked OK at some time?
Or is it something else completely?

The 'old' default passwords were 12345, 123456789abc and some sellers used 123456789a

 

[Kudrow]

I stupidly factory reset the NVR, so now there is no access to 7/10 cameras as I cannot recall the passwords for the life of me. The 7 cameras were eBay purchases. They worked fine until I reset the NVR.

 

[alastairstevenson]

OK, that makes sense now.
Dumb question - did you make a backup of the NVR configuration?

 

[Kudrow]

Unfortunately no I did not. I'm literally killing myself - incredibly frustrated!

 

[Securame]

If still working OK on the NVR ...
Assuming a Hikvision NVR, you could use the NVR web GUI Maintenance menu to Export the IPC configuration, load the file (it's in Excel form) into Excel or equivalent, and inspect the camera passwords.
They are in plaintext.

Unfortunately no I did not. I'm literally killing myself - incredibly frustrated!

So you only had to export the config file and open it up on excel, but you decided to reset the NVR...?

If you at some time in the past have activated the cams with the NVR, the admin password on the cams will be a password you have previously used on the NVR. That is, when you plug a non activated cam on a Hikvision NVR, the NVR will activate the cam with its own admin password.

Just in case you remember all the admin passwords you have previously used on the NVR...

 

[Kudrow]

Just in case you remember all the admin passwords you have previously used on the NVR...

You, good sir, are an absolute legend. Now I only have 2 that I cannot access!

 

[alastairstevenson]

Lol!
Well, you're getting there.
Maybe Louiseliu007 for the last 2.
How many backups of the NVR config and the IPC config have you now made?

 

[Kudrow]

How many backups of the NVR config and the IPC config have you now made?

Well it seems my IPC config file is not downloading. I think it is something to do with WebComponents and FF 52?...but I sure as hell know the password now as it is saved in my password manager.

 

[alastairstevenson]

Yes indeed, FF52 has joined current Chrome and no longer supports NPAPI plugins out of the box.
IE11 is (almost) the last browser standing ...
Some recent posts on that topic, with 2 or 3 workarounds.

 

[Kudrow]

Some recent posts on that topic, with 2 or 3 workarounds.

Assuming you use HK, what is your workaround that you have chosen?

 

[alastairstevenson]

I'm ashamed to say that I resort to a Windows VM with IE11 under Oracle VirtualBox on my Linux64 PC when needing to do config changes or Live View / Playback on my Hik devices.

 

[Kudrow]

ashamed

I would be too however you didn't default your NVR and lock yourself out of 7 cameras...

 

[Securame]

You, good sir, are an absolute legend. Now I only have 2 that I cannot access!

Good news, at least you saved 5 of them.
TFTP updating the camera will usually also bring it back to default values (unactivated), but with chinese cameras you will need to make sure you do not mess up with the wrong firmware.

 

[Kudrow]

Believe it or not, Hikvision supplied me with SADP codes generated from the XML files, so I'm all good now.

 

[alastairstevenson]

Well, that's a good result, nice to hear.

 

[thunfors]

I order a new DS-2CD3345-I. Does anyone know what the standard IP-address are to DS-2CD3345-I to login to the webgui? It don't work with dhcp..