View attachment 10552
I tried the toll but the password dosent work for me I added the correct date dvr version 3
Hello. If you want someone to verify that you entered the information correctly, you just need to post screenshots of:
1) The full serial number of the NVR shown in SADP
2) The full startup time of the NVR shown in SADP. Reboot the NVR before you load SADP so you can be sure the startup time is still the NVR's current time.
3) The entire password reset tool, filled out by you.
If you are certain you filled it out correctly, including the NVR's current date and time with all leading digits (e.g. 05 for the month), then your NVR is probably using too new of firmware...