So after upgrading firmware I was unable to get back into the DVR DS-7616NI-I2/16P. I cannot change any settings in SADP, I can get to the web GUI but cannot login there either.

I went through the SADP password reset with tech support. Received the key file. SADP says pass reset success but the new pass does not work.
I connected a screen to the DVR and the usernames are all garbled. I'm guessing corrupted firmware.

So I've tried the TFTP method but looks like it's in a loop. Have tried different firmware versions. I can't find the version that's currently installed in case it's looking for the same one.

Any suggestions?

I went through the SADP password reset with tech support. Received the key file. SADP says pass reset success but the new pass does not work.
I connected a screen to the DVR and the usernames are all garbled. I'm guessing corrupted firmware.

So I've tried the TFTP method but looks like it's in a loop. Have tried different firmware versions. I can't find the version that's currently installed in case it's looking for the same one.

Any suggestions?