This isn't a 2CD2xx0 model.my camera DS-2CD2132F-IWS
OK, here is the Windows tftp updater tool and the usage instructions: http://www.hikvision.com/europe/download_more.asp?id=1336
And here is some downgrade firmware to try: http://www.ipcamtalk.com/showthread...are-Downgrader-5-3-0-Chinese-to-5-2-5-English
But - the success of the end result may depend on what the original firmware and manufacture date was.
What's written on the camera label?
This isn't a 2CD2xx0 model.